Sales and Services Support Associate

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

Your Impact: 

Formlabs already has a substantial business selling 3D printers and resins to dental customers, who use our products for a wide spectrum of applications, from convenient in-office production of splints to sophisticated lab-based orthodontics.

This role sets us up for further growth and will significantly shape Formlabs' future. The initiative has the exciting feel of a focused startup within our larger organization, You will be empowered to revolutionize workflows for dentists and labs globally. As our Dental Product Manager you’ll  engage with dental practices and labs to understand their challenges.  You’ll gain deep insights into the unique needs of each segment, develop a strategic roadmap that positions Formlabs for significant wins, and solidify Formlab's position as the innovator in this space.

What You’ll Do:

• Identify immediate and upcoming customer needs within our growing healthcare and dental verticals, and collaborate cross-functionally with technical and commercial teams to develop clear product requirements.
• Prioritize and guide product development efforts, creating detailed product specifications.
• Own and manage the market performance of the dental product portfolio, utilizing internal tools to monitor feedback, support, and analytics to recommend improvements and plan strategic changes.
• Work autonomously in a fast-paced environment, providing leadership by fostering collaboration and communication across teams, up to the executive level, to ensure everyone has what they need to succeed.
• Help shape the go-to-market strategy for new dental products and develop ongoing maintenance plans through launch and beyond.
• Monitor the competitor landscape and market demands to continuously evaluate our portfolio's relevance and drive necessary changes.
• Serve as a key technical and educational resource for customer-facing teams, contributing to the creation of impactful marketing and training content.

About You:

• Experience launching and successfully shipping products to customers.
• Exceptional strategic thinking and analytical skills, with the ability to synthesize market data, customer feedback, and competitive intelligence into clear strategic recommendations and product roadmaps.
• Experience working within the healthcare, medical, or dental markets.
• 2+ years of product management experience.
• Experience working effectively with all levels of management.
• Clear and effective communication skills, both written and oral, for diverse audiences.
• A process-oriented approach.

Bonus Skills: 

• Life science, medical, or engineering degree
• MBA or experience in a consulting role
• Familiarity with manufacturing, regulatory, or product standards and compliance in industries like healthcare, pharma, or life sciences.
• Experience with 3D printing technologies and materials.
• Familiarity with Tableau or SQL.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.