Rwanda Dual Operator

About You and The Role

As a Dual Operator, you will support both fulfillment operations and flight operations, helping ensure that medical, blood, and animal health products are delivered safely, accurately, and on time. This role is designed to build strong operational flexibility by cross-training operators in core warehouse activities and drone launch and recovery operations.

You will be trained through Zipline Academy to perform routine warehouse tasks as well as flight operations. This is a hands-on role suited for individuals who are detail-oriented, safety-focused, and motivated to support high-quality operations in a fast-paced environment.

What You’ll Do

Fulfillment & Warehouse Operations

• Receive, inspect, and store products according to quality and temperature requirements.
• Pick, pack, label, and verify products to ensure orders meet safety, compliance, and quality standards.
• Perform routine stock taking, inventory tracking, and product receiving tasks.
• Maintain a clean, organized, and safe warehouse environment by following SOPs and daily checklists.

Flight Operations

• Support launch and recovery execution by preparing Zips, performing launch and recovery procedures, and ensuring all activities follow standard operating procedures.
• Conduct pre- and post-flight safety checks, identify operational risks, and escalate off-nominals through ticketing systems and shift team handover.
• Monitor in-flight operations using Fleetdeck and report off-nominals as required.
• Assist with routine operational readiness tasks related to flight activities.

Cross-Functional Collaboration

• Work closely with Flight Operators, Fulfillment teams, and the Centralized Call Center (CCC) to align on daily priorities and maintain smooth operations.
• Participate in incident response activities, including retrieval support, root cause analysis, and resolution, working across teams as needed.
• Communicate issues clearly and escalate risks promptly through established ticketing and reporting channels to maintain operational reliability.

Continuous Improvement & Team Culture

• Actively contribute to operational improvement by identifying inefficiencies, sharing feedback, and supporting problem resolution and corrective actions.
• Support continuous improvement projects that strengthen Zipline’s operations as we scale, including warehouse optimization, quality initiatives, and cross-team efforts to improve efficiency.
• Support a strong team culture by participating in training, knowledge sharing, and peer coaching, and by embodying Zipline’s values in every shift.

What You’ll Bring

• Diploma, HND, vocational certificate, or equivalent training in engineering, electronics, mechanics, nursing, medical laboratory science, pharmacy,  veterinary studies, or a related technical, operational, or health field.
• Recent graduates or early-career candidates (0–2 years experience) with interest in operations, logistics, aviation, or technical field work.
• Comfort performing physical, hands-on work, including standing, walking, lifting 10+ kg during operational hours, working outdoors, and working in a fast-paced environment.
• Strong attention to detail and ability to follow SOPs consistently while performing repetitive tasks with accuracy.
• Basic computer skills and comfort using operational systems, handheld devices, or monitoring tools.
• Ability to remain calm, focused, and safety-conscious during daily operations and when responding to incidents.

What Else You Need To Know

• Must have legal right to work in Rwanda.
• Must be willing to relocate to any of our distribution centers (Muhanga, Kayonza and Karongi).
• Must be willing and able to work a 24/7 Shift-based schedule including nights, weekends and public holidays.
• Must be willing and able to work for a period not less than 40 hours/week.
• This is a full time role based at the distribution center, offered as a one year contract.
• Once hired, you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, mission, impact, and operational systems. The program includes comprehensive training in both Fulfillment Operations and Flight Operations, covering medical, blood, and animal health products, inventory management, customer service, and the core components of our drone and UAS systems.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply!