The Problem

As Flock continues to expand across diverse customer environments, bridging product engineering with real-world deployments is critical to scaling our customer onboarding motion. Implementing integrations across varied municipal and enterprise systems requires dedicated forward deployment engineers who can translate technical constraints into reliable configurations. You will partner directly with customers, write software for robust system integrations, and accelerate deployment execution across our expanding customer base.

What You'll Own

• Lead technical discovery conversations and manage customer software integrations end-to-end from initial scoping through deployment.

• Configure, test, and maintain software tools and integrations that connect Flock technology with customer applications and networks.

• Diagnose and resolve complex technical issues involving REST APIs, networking configurations, authentication methods, and data formats.

• Create clear technical documentation, implementation guides, and troubleshooting resources to standardize customer onboarding experiences.

• Partner with internal Engineering and Product teams to feed implementation insights directly into core product improvements.

What This Role is Not

• This isn't an internal desk-bound software development role, you will work directly with external customers and travel regionally 25% to 50% of the time.

• This is not a purely reactive customer support or helpdesk function, you will write integration code, design technical workflows, and proactively guide implementation architecture.

• This isn't an isolated sales engineering position, your primary focus is driving technical implementation and software execution rather than top-of-funnel deal closing.

What You Bring

• Professional software engineering experience using languages such as Python, Java, C++, or JavaScript.

• Practical proficiency with SQL database querying, REST API structures, authentication mechanisms, and common data formats including JSON, XML, and CSV.

• Working knowledge of core networking concepts, including VPNs, firewalls, IP allowlisting, and SSL/TLS.

• Strong written and verbal communication skills to explain technical requirements to both technical and non-technical stakeholders.

• Ability and willingness to travel between 25% and 50% for customer deployments and onsite discovery.

• Prior experience in customer-facing engineering roles, cloud platforms, or containerization technologies is a plus.

Compensation

In this role, you'll receive a starting salary between $100,000 and $130,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

Why Flock

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.

On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.