Business Development Rep - Retail

TITLE: Business Development Representative - Retail

REPORTING TO: Business Development Manager

LOCATION: Brooklyn, New York (Onsite M-F)

Who Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do: Fuel the Flip Revolution in Voice Ai

Step up and become a critical driver on the Go-to-Market (GTM) team, helping us blast Flip from a category leader (1.0) to the undisputed market champion (2.0). This is your opportunity to join our Flippin energized Business Development team and play a high-impact role in defining the future of Voice AI-native customer support.

• Be the Engine of Customer Acquisition: You are a key component of the GTM team, directly responsible for generating high-value outbound leads and securing critical meetings across our enterprise and mid-market retail segments. Your deal conversations will be dynamic, ranging from deep, complex strategies to pointed, fast-moving wins.
• Grow with the Flow: As we scale, you will experience increasing autonomy and exciting months ahead, accelerating your personal and professional growth as a true contributor to our retail success.
• Power the Cross-Functional Team: Reporting to the Business Development Manager, you will work closely with Sales, Customer Success, Marketing, Product, and Engineering. Your collaboration ensures we seize immediate opportunities while strategically laying the long-term foundation for healthcare market dominance.

Who You Are, As A BizDev Rep: The Essential Catalyst

• Relationship Builder: You thrive on engaging with people and building influential connections that translate into real business opportunities.
• Startup Navigator: You are relentlessly agile, navigating the high-speed, ever-changing landscape of a scaling startup with ease and adaptability.
• Growth Driver: You are inherently self-motivated, driven by the thrill of breaking into new market spaces and pushing the limits of your skillset.
• Execution Obsessed: You sweat the small stuff, understanding that precision and attention to detail are non-negotiable for delivering world-class results.
• Strategic Communicator: You are a strategic thinker who seamlessly connects the dots, expertly understanding and articulating our advanced product capabilities and the transformative value they deliver to prospective customers.

Who You Are, As A Person: Driven to Elevate the Standard

• Go All-In: You're ready to commit fully, hungry to learn, and determined to perform at your absolute best, day in and day out.
• Commitment to Quality: You put in the necessary time and effort, motivated by the drive to consistently deliver work you are genuinely proud of.
• Agile Owner: You communicate clearly and proactively embrace complete ownership, speed, and the occasional strategic uncertainty that comes with shaping a high-growth company.
• Team-First Collaborator: You are eager and willing to support your teammates with enthusiasm and energy, knowing that they will bring the same dedication and support to you.

Bonuses

• Startup Veteran: You possess the "owner-operator" mindset, thriving on the exhilarating speed and necessary chaos of a scaling startup with an unrelenting entrepreneurial drive.
• Domain Advantage (A Plus!): Prior experience in the eCommerce or Customer Experience industry means you already speak our customers’ language and can hit the ground running.
• Choose Your Hub: You'll work onsite at one of our energized, collaborative offices, whether it's in the heart of Brooklyn, NY, or on the sun-drenched coast of Marina Del Rey, CA!

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week