Senior Account Manager

United States - RemoteSenior5+ years

About the Position

We are in search of an engaging Account Manager to act as our client's advocate and unofficial consultant in helping them leverage our powerful open data tools throughout their lifecycle. Our Account Managers ensure that clients are using the product to meet their overall business objectives. Personable and analytical, this individual can aptly leverage policy and technical skills in setting up and implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.

About the Account Management Team

Committed to turning clients into champions, the Account Management team dedicates itself to fully understanding client goals, highlighting workflows and solutions that help achieve those goals, and encouraging successful adoption of our platform across all client users. Understanding that the client is king, the team works to incorporate valuable client insight in the product development process, while also aligning with Business Development and Marketing to relay successful use cases to both the FiscalNote team and the greater world. Account Management team members are the renaissance men and women of FiscalNote -- always up to the task of intelligently speaking about any issue a client may toss their way.

About You

You’re a self-motivated, energetic sales professional with the drive to succeed. A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and the company. Poised and confident, you are both a skilled listener and a convincing presenter with an eye for detail and the polish to communicate at all levels. You can comfortably navigate the worlds of both technology and policy. You prefer data-driven insights rather than anecdotal evidence to drive your decisions and actions and are comfortable talking data, tech, and current events.

#LI-HR1

What To Expect In This Position

Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates

Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients

Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective

Lead and manage the renewal process

Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio

Manage and lead pricing negotiations for renewals and up-sells

Identify risk and work with internal and external stakeholders to prevent both client and revenue churn

Facilitate the transition of a client’s existing workflow into the FiscalNote platform

Provide accurate monthly forecast reports

Actively collaborate with Product and Marketing teams

Intelligently engage in conversation regarding the legislative and regulatory processes

Travel to on-site client locations outside the DC area on occasion (-20%)

Actively and regularly attend industry events

What Sets You Apart

5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals

Experience working in an account management/client success capacity with a SaaS product

High-performance record of sales and retention

Ability to successfully lead in-person meetings/demos with C-Suite level executives

Strong written and verbal communication abilities, as well as exceptional time & organizational skills

A Bachelor’s Degree or equivalent experience

Proficiency with Salesforce strongly preferred

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!

When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!

As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.

About FiscalNote

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.

Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.

At FiscalNote, We Lead with Values

Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family

Company Benefits

FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.

FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.

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