Inside Sales Representative (London, United Kingdom)

As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.

This is a full time role that can be held from our London hub.

What you'll do at Figma:

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing 
• Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
• Manage inbound billing requests (such as processing renewals and changing payment term/method) 
• Close targeted outbound account renewals 
• Qualify and handle inbound sales requests 
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products 

We’d love to hear from you if you have:

• Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma 
• Strong technical aptitude with ability to learn new products, processes, and policies as we go 
• Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
• Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
• Exposure to or interest in product development and web-based collaborative tools

While it’s not required, it’s an added plus if you also have:

• B2B SaaS experience 
• Customer-facing Sales/Support experience 
• Multilingual (German or French)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.