UKI Technology Consulting - Functional manager / Senior Manager (Salesforce Services)

Dublin 2Senior7-15 years

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce business within Consulting. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients’ trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

The role as a Salesforce Functional Consultant is a fantastic opportunity to get involved to define and deliver the transformation of our clients’ businesses, leveraging strong functional domain, business process and Salesforce platform expertise, into tangible business KPIs and outcomes and build digital solutions that drive value for their customers and employees.

You will play a key role in leading or supporting the development and strengthen existing client relationships and help our clients, who are leaders in the industry, navigate the complex finance issues facing their business. As part of this growing team, you will also get to help shape the innovative culture that makes EY such a great place to work.

Your key responsibilities

Within the team, you'll work as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:

Market / Client Centricity

Build and manage client relationships across sectors
Identify client challenges and develop solution approaches aligned to Salesforce capabilities
Create functional capability maps, delivery plans, and commercial models
Expand stakeholder networks across client, EY, and Salesforce ecosystems
Lead or support proposal development, including scoping, shaping, and sizing engagements

Functional Analysis & Design

Provide functional leadership across business domains (e.g. Sales, Service, Marketing)
Provide functional expertise in one or more target sectors e.g. Life Sciences/Pharma, Insurance, Technology, Telecoms.
Analyse current and future-state processes and define requirements using best practices
Functionally design solutions that maximise use of Salesforce out-of-the-box capabilities
Lead requirements gathering, stakeholder workshops, and validation sessions
Ensure solutions align to business objectives and future scalability

People Leadership

Share knowledge and develop team capability
Mentor team members and support their growth
Contribute to building a high-performing Salesforce consulting practice

Skills and attributes for success

Required

7–15 years’ consulting experience with Salesforce and digital transformation
Strong Salesforce functional expertise across core platform and ecosystem
Minimum two Salesforce certifications
Proven experience designing and delivering solutions across Salesforce Clouds (Sales, Service, Experience, Marketing) and ISV solutions
Ability to clearly articulate technology value to business stakeholders
Strong business analysis, problem-solving, and analytical skills
Excellent stakeholder management and influencing capability
High attention to detail and quality
Ability to prioritise and operate effectively in fast-paced environments

Desirable

Strong presentation skills (PowerPoint or equivalent)
Project and delivery management experience
Industry experience (Pharma, Life Sciences, Financial Services)
Regulatory / solution assurance experience
Veeva CRM experience
Experience with Salesforce Industry Clouds
Proven ability to lead requirements workshops and translate business needs into functional solutions
Good understanding of SDLC and Agile delivery methodologies
Ability to drive change and manage stakeholders effectively
Strong organisational leadership and influencing skills

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning:

Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

Career progression:

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.

Benefits:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions. Your experience in EY will also include:

Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School

Discounted health insurance

Pension

The purchase of additional annual leave

Hybrid Working model

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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UKI Technology Consulting - Functional manager / Senior Manager (Salesforce Services)

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