Product Operations Lead - EY Global Delivery Services

At EY, we’re all in to shape your future with confidence.

 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

 

Join EY and help to build a better working world.

 

 

The opportunity

 

 

Your key responsibilities

• Work closely with business and technical stakeholders to understand requirements and align operations with business needs.
• Maintain service standards, ensure compliance with change processes, and help enforce operational best practices.
• Proactively monitor and manage service specific components.
• Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
• Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
• Proactively anticipate service issues before they occur and drive suggested changes to execution.

 

Skills and attributes for success

• Good communication, leadership and stakeholder management skills.
• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
• Ability to manage multiple services and priorities.
• Good support knowledge and experience in providing 24/7 support.
• Experience with source control involving Agile tools such as Azure DevOps.
• Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
• At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
• Ability to understand and analyze business requirements by working with stakeholders.
• Demonstrated ability to work on both Agile and Waterfall projects.
• Good knowledge on scripting and automation experience using scripts.
• Copilot or Agentic AI experience.

 

What we offer you

 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

 

Are you ready to shape your future with confidence? Apply today.

 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

 

 

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.