ServiceNow Consultants - Technology Consulting - Cairo - Egypt

Introduction

 

Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional at EY, you will help organizations realize value from their IT investments, support digital transformation strategies, and drive performance improvement through enterprise technology solutions.

Working as part of a high-performing team, you will deliver exceptional client service while contributing to large-scale transformation programs across industries.

 

The Opportunity

 

We are looking for a ServiceNow Consultant to join our rapidly expanding Technology Consulting team in Cairo, Egypt. You will work on delivering innovative ServiceNow solutions across IT, asset, operations, risk, customer service, HR, and strategic portfolio workflows, helping clients transform their digital capabilities.

 

Key Responsibilities

 

•    Deliver ServiceNow-based solutions across modules including ITOM, ITAM, ITSM, SPM, IRM, CSM, HR, and related enterprise workflows.

•    Work closely with clients to understand requirements and translate them into technical and functional solutions.

•    Configure, develop, and customize ServiceNow applications, workflows, integrations, scripts, and enhancements.

•    Support digital transformation initiatives by leveraging ServiceNow platform capabilities and leading-practice architecture.

•    Facilitate stakeholder workshops, solution discussions, and executive presentations.

•    Contribute to the design, implementation, testing, and optimization of ServiceNow solutions.

•    Collaborate with cross-functional teams across regions and industries to deliver high-quality client outcomes.

•    Prepare quality documentation, including requirements, solution design, test scripts, deployment notes, and user guides.

•    Contribute to project planning, risk management, quality assurance, and continuous improvement activities.

 

Key Profile Requirements

 

• Minimum 2 years + of hands-on ServiceNow development, configuration, implementation, or technical delivery experience.

• Practical understanding of the ServiceNow platform and its applications across IT, operations, assets, risk, customer, HR, and portfolio         workflows.

• Experience in at least one of the priority areas: ITOM/ITAM, ITSM/SPM, IRM/CSM, or HR.

• Strong problem-solving mindset, technical aptitude, and ability to work in a client-facing consulting environment.

• Ability to translate business requirements into scalable ServiceNow technical solutions.

• Strong documentation, analytical, and communication skills, both written and verbal.

• Ability to build relationships, collaborate effectively, and influence stakeholders.

 

Ideally, you'll also have

 

• Hands-on experience in ServiceNow development and configuration, including scripts, workflows, Flow Designer, integrations, and platform    enhancements.

• Relevant experience in consulting or industry roles supporting ServiceNow transformation or platform implementation projects.

• ServiceNow certifications such as CSA, CAD, ITSM, ITOM, ITAM, SPM, IRM, CSM, or HRSD.

• Experience across multiple ServiceNow modules such as ITOM, ITAM, ITSM, SPM, IRM, CSM, HRSD, and related workflows.

• Client-facing experience, stakeholder management skills, and ability to support workshops and solution presentations.

• Knowledge of presentation tools and strong presentation abilities.

• Project management exposure, including workstream coordination, estimation, planning, and delivery tracking.

• Exposure to pre-sales, proposal support, solution demos, or business development activities.

 

What we look for

 

We are seeking highly motivated professionals with strong analytical and problem-solving abilities. The ideal candidate will be an effective communicator, confident team player, and proactive learner with the ability to manage shifting priorities and deliver results in a dynamic consulting environment.

 

What we offer

 

•            Competitive compensation and performance-based rewards.

•            Continuous learning and development opportunities.

•            Flexible work environment enabling career growth.

•            Inclusive and diverse culture with global exposure.

 

EY | Building a better working world

 

EY exists to build a better working world, helping create long-term value for clients, people, and society, and building trust in capital markets.

Enabled by data and technology, EY teams across 150+ countries help clients grow, transform, and operate while solving complex business challenges.