Customer Tech - Salesforce - Manager

Customer Tech – Salesforce Manager – Technical Lead / Architect / Project Manager 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an experienced Salesforce Manager who can lead end-to-end solution delivery across the Salesforce ecosystem. This role requires a seasoned professional with strong capabilities in Salesforce architecture, solution design, technical leadership, and project management. The ideal candidate will guide development teams, work closely with business stakeholders, and ensure scalable, secure, and high-performing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. 

Your Key Responsibilities

Salesforce Technical Leadership 

• Lead the technical design and architecture for Salesforce solutions including  Apex, LWC, Visualforce, Flows, integrations, and data models. 
• Define scalable architecture patterns, guardrails, coding standards, and best  practices across Salesforce orgs. 
• Perform technical design reviews, code reviews, and ensure solutions adhere to  governor limits, security, and platform constraints. 
• Evaluate and recommend Salesforce products, AppExchange tools, and  integration frameworks.

Delivery & Project Management 

• Own Salesforce project delivery lifecycle including requirements, solutioning, sprint planning, development, QA, and deployment. 
• Collaborate with business SMEs, product owners, and cross-functional teams to translate requirements into technical solutions. 
• Oversee release management, environment strategy, DevOps pipelines, and change management processes. 
• Manage project risks, dependencies, budget, stakeholders, and release timelines. 

Team Leadership & Mentorship 

• Lead, mentor, and support Salesforce developers, admins, consultants, and QA engineers. 
• Conduct technical capability assessments and drive continuous learning in areas like Apex, LWC, integrations, and Salesforce certifications. 
• Guide junior team members on troubleshooting, performance tuning, design decisions, and platform best practices.

Business & Stakeholder Management 

• Act as the technical liaison between business teams and the engineering team. 
• Run design workshops, solution walkthroughs, and architecture discussions with customers/stakeholders. 
• Support pre-sales, effort estimation, solution demonstrations, and project scoping.

Operational Excellence 

• Ensure high-quality documentation for architecture, integrations, data flows, and technical builds. 
• Drive improvement initiatives around DevOps, CI/CD, testing automation, and org optimization. 
• Troubleshoot and resolve production issues, performance bottlenecks, and integration failures. 
• Maintain compliance with Salesforce security, data governance, and architectural guidelines. 

Skills and attributes for success

• 8–15 years of overall IT experience with a minimum of 5+ years leading Salesforce projects. 
• Deep technical expertise in: 
  • Apex, Triggers, SOQL/SOSL 
• Lightning Web Components (LWC) & Aura
• Flows, Process Builder (retirement-ready), and declarative tools
  • Salesforce APIs (REST/SOAP), Platform Events, Integration Patterns
  • Data modeling, large datasets, and performance optimization
• Strong understanding of Salesforce architecture, multi-org strategy, governor limits, sharing/security model, and deployment processes.
• Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and ideally field service or CPQ.
• Strong experience with Agile/Scrum, backlog management, user stories, and sprint planning.
• Excellent communication, stakeholder management, documentation, and leadership skills.

Preferred Certifications 

• Salesforce Certified Platform Developer I 
• Salesforce Certified Platform Developer II 
• Salesforce Certified Application Architect or System Architect (highly preferred) 
• Salesforce Administrator / Advanced Administrator 
• Project management certifications (PMP, CSM, SAFe) are an added advantage.

Nice-to-Have 

• Experience with CI/CD tools (Copado, Gearset, Azure DevOps, Git). 
• Experience working with integration platforms such as MuleSoft, Boomi, or Kafka. 
• Experience managing multi-cloud Salesforce implementations. 
• Exposure to enterprise integration patterns, security standards, SSO, OAuth, and Identity. 
• Experience guiding org consolidation, technical debt remediation, and 
• modernization initiatives.