TECHOPS - SAP - EWM - TECHNO - FUNCTIONAL - SENIOR

SAP EWM Techno-Functional Senior 3 TechOps (Application Management) Consultant

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About Global Delivery Services

 

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

 

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

 

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

 

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

 

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

 

 

The Opportunity

 

We are looking for an SAP EWM Techno Functional Senior Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP EWM across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. 

 

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

 

 

Your Key Responsibilities

 

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 7-10 years of working experience in SAP EWM Techno Functional consultant with focus on Level 3 support and Global operations
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Experience working in a global setting with multi-regional teams, understanding cultural nuances and time zone differences.
• Ability to manage cross functional and technical team, give them directions and drive technical discussions with various stake holders  
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
• Understanding of SAP Functional modules and business processes with the ability to translate business requirements and issues into technical solutions
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Proven track record of successfully driving solutions in a complex, multi-platform environment
• Extensive in client management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

 

 

Ideally, you’ll also have:

 

Functional Experience:

 

• Experience as SME with EWM Outbound (POSC&LOSC) Inbound and Internal warehouse processes with VAS, Handling Units (HU),RF Framework, HU Management, Putaway, Picking/Packing strategies, Wave Management, WOCR, Quality Inspections, Wave Management, Physical Inventory, Posting Changes, Warehouse monitor customization
• Experience in Warehouse Structure and Storage Control, creation of Master Data (Material, Batch, Storage, Packaging), Serial Numbers, Packaging Specifications, Warehouse Organizational Structure (Storage Types, Bins, Sections), Settings for Handling Units etc. Should have sound knowledge and experience in configuring/modifying Post Processing Framework (PPF) in SAP EWM.
• Experience with EWM integration with SAP S/4HANA with various modules P2P, OTC, PP/QM, TM modules
• Strong knowledge on ARM and STO process.
• Exposure to Automation (RF devices, barcode scanning)
• Experience of batch management and serialization, and familiarity with EWM on S/4HANA compared to decentralized EWM.
• SAP Certification in SAP EWM

 

 

Technical Experience:

 

• Proficient in SAP EWM configuration, with the ability to interpret configuration settings and understand how customization impacts business processes (e.g., storage types, warehouse process types, RF profiles).
• Skilled in warehouse monitor customization, Labels and condition records, user experience design and RF (Radio Frequency) system design.
• Expertise in RF Framework and mobile device transactions, with the capability to collaborate with IT teams to improve RF screens or resolve UI issues.
• Practical experience in enhancements (BADIs, user exits), debugging, basic ABAP programming, and integration interfaces such as IDOCs, RFCs, and web services.
• Exposure to adobe/Smart forms will be added advantage

 

 

What you will do:

 

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional and technical team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Provide senior level support for SAP Basis Activities including system administration, performance tuning, and troubleshooting across SAP landscapes.
• Perform System Monitoring, Capacity Planning and Tuning to optimize system performance and ensure high availability and scalability.
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP infrastructure/Basis solutions.
• Develop and maintain technical documentation including system configuration, installation procedures and guidelines.
• Mentor and train junior SAP Basis Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.

 

 

What we offer you

 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

 

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.