Asean Service Line Operations Senior Manager/Associate Director

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The opportunity 

 

This is an individual contributor role to support the Asean Service Line Leader in running an efficient business together with Finance & Talent. This role is responsible for closely monitoring key performance indicators to achieve strategic priorities and driving improvement initiatives with strong collaboration with other teams and leaders to drive the execution of strategic priorities. You play an active role in collaborating and managing relationships with key stakeholders in Asean and outside the region. 

 

Your key responsibilities 

 

Leadership insights

• With a strong understanding of the Asean strategy and goals, work with the Asean leadership team to execute the strategy.  The ability to break a strategy down into achievable activities and deliverables will be important, as will teamwork, communication and driving outcomes.
• Prepare leadership insights and analysis from systems and reports on business performance for senior leadership within and beyond Asean.
• Work collaboratively with various teams across finance, markets, BD and other operations teams to prepare a consolidated view of business performance results to enable identification of areas for improvement and drive activity to deliver improved metrics.

 

Reporting & Training

• Closely monitor key performance indicators and provide the leaders with timely advice on business performance, relying on reports generated from the finance and markets organizations. 
• Together with Region Markets Finance, provide insights to the Asean Service Line Leader on sales and pipeline to help identify opportunities or gaps in the market and forecast the strength of demand, which has implications for future headcount needs and other commercial decisions. 
• Provide training on systems to new hires/promotes.
• Provide support on any other reporting needs.

 

End-to-end planning for leadership meetings

• This may include monthly leadership meetings, strategy meetings, symposiums, forums, webinars, review meetings with global leadership which may be held in-person or virtually by working closely with various teams (events management, branding, facilities management) to achieve a successful outcome.
• These activities may include the full scope from agenda planning, coordinating rehearsals, preparing content and collating presentation decks, follow-up action items, on-the-ground support (as needed), meeting/logistics preparation, working with other teams on technical set-up, promotions and post-event management, etc.

 

Monitoring and Tracking of KPIs

• Lead/Participate in various workstreams with the main aim to work towards enabling each Market to achieve the strategic priorities for Asean Service Line. This may include monthly reviews of KPIs together with Markets and Finance – providing the data analysis, identifying the gaps to improve, working closely with Service Line Transformation Leaders to improve the metrics.
• Driving Sales & Pipeline management improvements by providing regular updates on data analysis, gap analysis and metrics outcome
• Conduct training on systems to teams as needed.

 

Annual Revenue Planning

• Support the annual revenue planning process, working closely with Area and Regional Operations and Finance teams to follow-up with each Market Service Line leaders and Region Sub-Service Line leaders.

 

Skills and attributes for success

 

• Strong project management experience (preferably in a Professional Services Consulting firm)
• Analytical skills with some financial literacy and the ability to interpret results and provide advice on performance.  In addition, the ability to forecast and project areas that the leaders need to focus on. 
• Strong in excel, data analysis and savvy with PowerPoint.
• Excellent communication, presentation and negotiation skills.
• Experience with event planning for strategic business discussions
• Meticulous attention to detail with the ability to manage multiple agendas; meet demanding time frames and tight deadlines. Ability to manage projects from start to finish.
• Enjoys collaborating with different teams and have strong relationship building skills with the ability to work with multiple stakeholders at all levels across the organization.
• The ability to stay calm and focused under high levels of pressure and the agility to quickly adapt to changes.

 

To qualify for the role you must have

• Bachelor degree in business
• At least 7 years’ experience in a professional services related role
• Understanding of Asean cultures, desirable.   

 

What we offer you 

 

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

Are you ready to shape your future with confidence? Apply today.

 

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