IT Manager/Technology Product Owner - SALESFORCE - No 3rd Party Candidates

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

A seasoned leader in a technology field. Establishes methods based on proven research for the Technical Product Management team. Applies advanced skills in the field to construct industry-leading products. Contributes to technology projects and processes under general direction.

• Implements processes to review and translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria.
• Directs individuals to work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
• Assists in the management of complex experimentation procedures to address product development issues and compiles results for review.
• Helps establish and maintain policies for working in an Agile environment, continuously reviews business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Assesses innovation opportunities to experiment and confront problems of large complexity and scope.
• Confers with teams on design and research initiatives to improve existing services or product features.
• Delivers technical reports, technical memoranda, and other documents for internal and external distribution.
• Coaches more junior colleagues in techniques, processes, and responsibilities

This role serves as a bridge between business stakeholders and delivery teams, ensuring that products align with customer needs, technical feasibility, and organizational objectives. You will partner closely with Product Managers, Engineering, UX, Analytics, and other cross-functional teams to deliver scalable, secure, and compliant solutions that drive measurable business value.

This is a high-impact, Salesforce-centered IT Manager/Product Management role focused on event-driven business processes, stakeholder leadership, and delivery orchestration — not configuration-heavy technical work.

Key Responsibilities

• Shape the squad vision/roadmap and steer the team in delivering products/platforms, features/work oriented around business impact
• Shape and prioritize backlog, utilizing business expertise and understanding of customer needs, and translate requirements into user stories & acceptance criteria
• Balance business value with technical feasibility while prioritizing stories and features, optimizing cost, and improving delivery efficiency
• Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing”
• Plan resourcing for the team (i.e., new role, change in role), create ASOE requests, interview, select, and onboard members to join the team
• Accountable for shaping and hitting team OKRs
• Work closely with Product/Platform Manager to establish the products’ business value and support messaging, comms, and customer outreach as necessary
• Ensure the products/features/work meet relevant security, privacy & compliance standards
• Drive continuous improvement across the product lifecycle
• Drive engagement with third parties to support the delivery of team objectives
• Drive the selection of solution options, work with the Lead Engineer to assess tech elements of the solution prior to user testing
• Facilitate release planning, sprint planning, and demos with stakeholders
• Interact with other teams within the Product / Platform as part of synchronization ceremonies to implement cross-team tasks
• Drive reporting and analytics to provide visibility on team performance and monitor sprint metrics and user results
• Work with Lead Engineer to balance tech debt with feature delivery
• Own and manage documentation and information
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies, and timelines
• Actively participate in all team ceremonies; lead and optimize the flow of value using various tools

Business-Facing

• Engage stakeholders to understand current and future business needs
• Translate needs into Salesforce-enabled solutions
• Navigate process, logistics, and planning complexities
• Manage competing priorities and resolve conflicts

Delivery-Facing

• Collaborate with Product Analysts on requirements
• Guide Engineering through backlog prioritization
• Oversee end-to-end execution
• Ensure integrations across Salesforce, Cvent, and web properties function correctly

Digital Expertise

• Understanding of customer journeys and customer experience
• Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation, and Emerging Technology

Qualifications

• 7+ years of relevant work experience
• Strong working knowledge of Salesforce/Sales Cloud experience
• Bachelor's degree in IT or Business Management
• Proven knowledge and understanding of standard practices, technology, and supporting industry principles
• Experience gathering requirements and translating them into a product vision by leveraging their expertise in product development, engineering, and UX
• Deep understanding of business/processes and a high-level understanding of high-quality digital product delivery
• Experienced in managing a product backlog/release plan, tracking team-level metrics, attending product team ceremonies, and removing blockers
• Experienced in developing systems and tools to enable customer interactions and collaboration
• Experienced working in pharma/life sciences, or highly regulated industries

Core Systems & Technology Scope

Primary Platforms

*Salesforce (Sales Cloud)

• Heavy emphasis on Campaigns
• Used primarily for event-driven campaigns, not traditional sales funneling

*Cvent (nice to have) - event management platform

• Event management and scheduling
• Integrated with Salesforce
• Dedicated contracted Cvent resource handles builds
• Must understand the event-to-Salesforce flow, not configure Cvent directly

HYBRID: 3 DAYS PER WEEK IN THE OFFICE - GREATER BOSTON AREA

Additional Information

All your information will be kept confidential according to EEO guidelines.
Additional Information

OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.
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Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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