Chat Host

Company Description

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

This is a in-office role in Pasay City. As a Chat Host you will ensure that our customers engage with the Gala Bingo brand through the Chat Bingo Rooms, social media, and other channels. We design this engagement to increase brand loyalty, and player days. Working with Customer Services, the team guarantees the customers are abreast with all Headline promotions, slot offers and bonus offering.

Reporting to the Senior Chat Manager, you will be part of the Chat Host Team. The team maintains a pleasant, fun, and safe environment for all Bingo customers. Additionally, they ensure they follow Terms & Conditions and refrain from offensive conduct.

Salary Package for this role is PHP 24,000.

Step into an exciting role where you'll bring the Gala Bingo community to life by creating fun, engaging experiences for players every day. Are you ready to energize conversations and make every moment count?

You Will:

• Converse with customers within the chat rooms, bringing entertainment through creativity, flare and out the box
• Ensure that you cover the priority rooms and provide appropriate cover across the site by following the clubs and rooms rota on a shift-by-shift basis.
• Cover un-hosted rooms at short notice if required or requested to by Supervisors or team members.

Qualifications

You Have:

• High School Diploma, Vocational Diploma / Short Course Certificate, bachelor's degree, any field.
• At least 6 Months Customer Service experience
• Online chat room experience environment

Additional Information

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• A regular bonus.
• 26 days annual leave (including sick pay) and 22 public holidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Wellbeing support.
• Private healthcare for you and dependants.
• A stake in our success through our ShareSave scheme.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.