EUS Support Engineer - India

Company Description

Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.

Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

Job Description

Join our IT Support Team as an EUS Support Engineer, where you'll be pivotal in maintaining and supporting our IT workplace, including the Entain desktop and infrastructure.

Reporting to the Head of EUS Support Services, you'll help deliver excellence in one of the world's leading online gaming and entertainment groups.Are you ready to be part of our journey delivering excellence and collaborating with one of the world's biggest online gaming and entertainment groups?

What you will do

• Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests.
• Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement.
• Create and maintain procedural and troubleshooting documentation.
• Monitor and report on IT project progress and support global initiatives.
• Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory, SCCM, and Telephony.
• Assist with the planning of new technologies and support local infrastructure teams as needed like AV , Network devices.
• Manage vendors for problem resolution and participate in a 24x7 on-call rota if required.

Qualifications

• Strong IT service support experience in a large corporate setting.
• Excellent problem-solving, analytical, and communication skills.
• At least 3 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies.
• Self-motivated and capable of handling high-pressure situations.
• ITIL certification and experience with Lean methodologies.
• ACTC or ACSP accreditation.

Additional Information

At Entain India, we offer a strong package, and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• Safe home pickup and home drop.
• A regular bonus and great pension.
• 24 days annual leave.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• INR 3,000 per month Communication allowance.
• Up to INR 16,000 per year in Crèche expenses (children under 3).

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.