Trading Incidents Analyst

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Trading Incidents Analyst

In the position of Trading Incidents Analyst, you will work with Product, Technology, and Trading teams to help manage trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. You will provide 24/7 support to Entain's Trading teams globally.

You will support the monitoring, logging, and evaluation of Trading Incidents, escalating issues, and assisting senior team members in investigations and resolutions.

This is a night shift position. The first months of employment will be dedicated to training, which will take place during day shifts with mandatory office presence. Once training is complete and you transition to night shifts, the role becomes fully remote.

Important Responsibilities:

Be a contact for Trading Incidents across designated communication channels, escalating as needed.

Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures.

Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.

Help with initial incident checks using defined processes, gathering information to support further investigation.

Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues.

Support communication with third-party feed providers by logging issues and sharing relevant details.

You will offer:

Hands-on experience in issue assessment and incident management

Exposure to multiple teams across Trading, Product, and Technology

Qualifications

Degree level education is desirable but not essential.

Ability to clearly document and explain issues in a structured and easy-to-understand way.

Willingness to summarise trading and incident-related information with guidance.

Accuracy and thoroughness in completing tasks.

Previous experience in an operational, trading, customer support, or technical support environment is desirable but not required.

An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role.

Additional Information

Working pattern: Night shifts only. Initial training period will be on day shifts with office attendance required. After training, you will move to night shifts and work fully remotely.

Depending on your role and location, you can expect to receive benefits like:

Generous group bonus scheme

Private medical insurance

Pension Scheme

Free subscription to wellbeing app Unmind

Entain & Enhance days – 2 paid days off to focus on your professional or personal development

Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Equal Opportunities

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.