Pharmacy Account Director

Anticipated End Date:

2026-07-18

Position Title:

Pharmacy Account Director

Job Description:

Pharmacy Account Director

 

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

 

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

 

This position will require travel up to 50% travel across Central Time Zones.

Alternate locations may be considered with ideal candidates being located in Central Time Zones.

 

CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health.

 

The Pharmacy Account Director is responsible for developing and maintaining relationships with external employer group clients within a Pharmacy Benefit Management (PBM) environment, serving as the primary client-facing lead and trusted advisor. This role is accountable for delivering strategic insights, managing pharmacy benefit performance, and driving client satisfaction through strong consultative skills and data-driven recommendations to optimize cost, utilization, and overall pharmacy outcomes.

 

How You Will Make an Impact

Primary duties may include, but are not limited to:

 

• Serve as the primary client-facing representative, managing day-to-day client inquiries while building and maintaining strong relationships with employer group clients and associated consultants/brokers.

• Execute strategic account plans by consulting with key decision makers and stakeholders, providing data-driven insights on pharmacy utilization, spend, and market trends to inform client-specific strategies.

• Lead and support contract negotiations and renewal activities, including participation in RFP (Request for Proposal) processes.

• Develop and deliver strategic benefit design recommendations, programs, and solutions to help clients manage pharmacy spend and improve outcomes.

• Partner cross-functionally with internal teams (account management, clinical, and operations) to deliver seamless service and implement client-specific solutions.

• Maintain accurate documentation of client interactions, strategies, and activities within CRM tools (e.g., Salesforce).

 

Minimum Requirements:

 

Requires a BA/BS and a minimum of 5 years of related experience; or any combination of education and experience which would provide an equivalent background.

 

Preferred Skills, Capabilities, & Experiences:

 

• Prior experience in the healthcare industry with a strong focus on Pharmacy Benefit Management (PBM), ideally within payer or PBM organizations is preferred.

• Demonstrated experience managing large, complex employer group clients (including national accounts with significant member populations) in a client-facing account management role is preferred.

• Experience with PBM contracting, including negotiation, redlining, and renewal of client agreements, as well as participation in RFP (Request for Proposal) processes is preferred.

• Strong analytical capabilities with the ability to interpret pharmacy utilization, claims, and spend data to develop strategic, client-specific recommendations and cost-containment strategies is preferred.

• Proven ability to build relationships and present strategic insights to executive-level stakeholders, while partnering effectively with internal teams, consultants, and brokers is preferred.

• Experience utilizing CRM tools such as Salesforce to manage client activity, maintain documentation, and support a highly organized, client-facing environment is preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Director Equivalent

Workshift:

Job Family:

SLS > Sales - General

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.