Business Change Manager Sr, Medicare Sales Support and Strategy Team

Anticipated End Date:

2026-07-08

Position Title:

Business Change Manager Sr, Medicare Sales Support and Strategy Team

Job Description:

Business Change Manager Sr

Location: Any Elevance Health PulsePoint. Residing in Seven Hills, OH is preferred.

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. 

The Business Change Manager Sr is responsible for partnering with leadership to identify, develop, and implement projects, programs, processes, and strategic initiatives that support business unit and enterprise objectives. This role serves as a key contributor to sales enablement tool adoption and change efforts, with a strong focus on creating clear, professional, and effective documentation, communications, presentations, training materials, and other change management assets that drive stakeholder understanding, adoption, and engagement.

How you will make an impact: 

• Collaborate with management and business leaders to identify, prioritize, and execute projects, programs, and initiatives that support strategic business goals.

• Develop comprehensive project documentation, executive presentations, business cases, process maps, training materials, communication plans, job aids, and other professional materials to support business operations and change management efforts.

• Lead efforts to identify, document, and implement best practices across business functions and operational processes.

• Assess and communicate project impacts, risks, scope changes, dependencies, and resource requirements to stakeholders and leadership.

• Identify affected business areas, stakeholders, business partners, and resources necessary for successful project execution and organizational readiness.

• Design, document, and implement business processes, workflows, and systems that support operational effectiveness and evolving business needs.

• Develop methods and frameworks for integrating business functions, processes, and technologies to improve efficiency and customer experience.

• Conduct cost-benefit analyses, operational assessments, and business impact evaluations to support decision-making and investment prioritization.

• Build organizational support for business transformation initiatives through effective communication, stakeholder engagement, training, and change management strategies.

• Facilitate meetings, workshops, and working sessions to gather requirements, align stakeholders, and drive project outcomes.

• Monitor project progress, identify potential issues, and recommend solutions to mitigate risks and ensure successful implementation.

• Support continuous improvement initiatives through process redesign, operational excellence practices, and performance measurement.

Minimum Qualifications:

• Requires a BA/BS in a related field and minimum of 8 years process improvement, business change or project related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:  

• Demonstrated experience developing high-quality executive-level presentations, business documentation, communications, training materials, and change management deliverables preferred.

• Proven success leading and managing complex projects with significant operational impact and budget responsibility preferred.

• Strong knowledge of business process redesign, organizational change management methodologies, and continuous improvement principles preferred.

• Exceptional written, verbal, and interpersonal communication skills preferred.

• Advanced documentation, presentation development, and business writing capabilities preferred.

• Strong facilitation, stakeholder engagement, and relationship management skills preferred.

• Excellent analytical, problem-solving, and decision-making abilities preferred.

• Ability to influence and build consensus across diverse stakeholder groups preferred.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

BSP > Business Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.