Enterprise Change Management Consultant

Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Enterprise Change Management Consultant is responsible for managing and supporting change management aligned with transformational business initiatives with various stakeholders’ enterprise wide, as well as embedding user adoption through change management practices into business strategies to achieve the desired business outcomes.

How You Will Make an Impact: 

• Applies structured change management methodology to facilitate change and promote adoption; is able to identify the need for agility and how to modify approach to meet the needs of the stakeholders.

• Leading, coordinating and providing visibility into engagement, communications, and training efforts for all enterprise transformation initiatives.

• Provides strategic consultation and execution to support adoption of change initiatives and support the execution of necessary behavioral shifts.

• Prepares stakeholders by assessing the magnitude and the complexity of change with the organization’s readiness and associated risks.

• Conducts thorough methodological analysis of change impacts and to identify key stakeholders impacted by the change.

• Conducts an environment scan to identify potential challenges and areas of resistance for stakeholders, such as skills gaps, doubts and uncertainties, to foster a positive acceptance of change.

• Creates and delivers engagement and communications plans to ensure all stakeholders are fully aware of impending changes.

• Solicits feedback from stakeholders to determine and measure the success of change management activities, inform change strategies and ensure that behavioral changes align with strategic objectives. 

• Works collaboratively with Culture Transformation, Communications, Human Resources, Technology, and Global Service teams and Enterprise Transformation leaders at all levels to ensure integration and alignment of business plans.

• Applies enterprise standards across change interventions, ensuring alignment to Responsible AI and internal best practices.

Minimum Requirements:

Requires a BA/BS in organizational development or business-related field and minimum 5 years’ experience in change management, organization development or business transformation, with minimum 2 years project leadership experience; or any combination of education and experience, which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences:

• Demonstrated understanding and application of both technical change management and organizational change management, strong communication and presentation skills, aptitude for understanding and leveraging technology, and ability to lead/influence others strongly preferred.

• Experience in technology deployments such as AI, automation, data migration, and digital solutions.

• Strong persuasive and storytelling capabilities including experience in agency settings, to build strong change narratives and execute with excellence in cross-functional teams.