Business Analyst, Fan Care Community

#WeAreEA and we exist to inspire the world to play.  EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

Come join us! We’re hiring a Business Analyst, Fan Care Community to join EA’s Fan Care Community organization.

EA’s Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game, we support fans across their EA experiences. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We strive to make EA known for taking care of its fans. We’re fans taking care of fans and people talking to people

We're looking for a Business Analyst, Fan Care Community to transform community and fan experience data into actionable insights that support Fan Care Community strategies. Sitting at the intersection of strategy and execution, you'll analyze fan behaviors, community health, and business performance to identify opportunities that improve fan experiences and drive better outcomes across EA's games and services. 

Success in this role means delivering insights that improve community engagement, fan experiences, operational efficiency, and business outcomes.

You will report to the Director of Programs and Planning and work with key stakeholders in the Community and Fan Intelligence organizations. 

What you’ll do:

• Analyze community health, engagement, growth, and sentiment across owned and social channels.

• Identify emerging player trends, concerns, and opportunities through quantitative and qualitative analysis.

• Develop reporting frameworks that measure community program effectiveness.

• Partner with Community leaders to measure and optimize the impact of community initiatives and campaigns.

• Analyze fan experience data from multiple tools and sources to understand fan behaviors and needs

• Present findings and recommendations to stakeholders, helping drive data-informed decisions and prioritization.

•  Evaluate business processes, anticipate requirements, and uncover areas for improvement

• Stay up-to-date on the latest processes and IT advancements to automate and modernize systems

• Update, implement, and maintain documentation for procedures

• Manage competing resources and priorities

• Set and manage stakeholder expectations, ensuring clear communication and timely completion of deliverables

What you bring:

• 3+ years of experience in business analytics, community analytics, customer experience analytics, or a related field.

• Experience working with large datasets and identifying actionable trends and insights.

• Experience translating fan feedback and behavioral data into actionable recommendations.

• Advanced knowledge of community measurements, metrics, and tools

• Advanced knowledge of customer support strategies and tools

• Experience partnering with cross-functional stakeholders to influence decision-making.

• Exceptional analytical and conceptual thinking skills

• Excellent documentation skills

• Experience creating detailed reports and giving presentations

• A track record of meeting commitments

• Excellent planning, organizational, and time management skills