About the team
EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.
About the role
The Desktop Support Specialist – Level 1, provides frontline, IT support to the user base in the Chatsworth campus as well as Respawn users globally. This role ensures that end users receive timely, organized, and efficient IT support for day-to-day operational needs. The Desktop Specialist plays a key role in maintaining the flow of IT services, ensuring equipment readiness, and delivering excellent customer service.
This is a full-time, onsite position for 12 months based out of Chatsworth, CA; the Specialist is expected to be in the office five (5) days per week.
Key Responsibilities:
Provide daily desktop IT support for approximately 300 onsite users at the LA – Chatsworth campus and Osborne campus (Mo Cap) and 300 remote users, primarily in the US and Canada
Transfer computer and IT related equipment between shipping, IT, and user workspaces including desk moves
Image, build and set up computers and peripherals tidily at user desks
Manage the setup of external and internal playtests in the Chatsworth lab as well as ongoing health and maintenance of the environment
Ongoing support and maintenance of IT and AV equipment in all campus meeting rooms
Asset tag equipment and update the asset management database
Participate in team projects and contribute to group goals
Prepare hardware for recycling, including hard drive removal and asset tracking updates
Maintain tidiness and organization in the IT area and proactively keep IT equipment tidy across the Chatsworth campus
Document procedures and maintain an up to date document repository for IT processes
Monitor and act on the ServiceNow ticket queue tasks assigned to Respawn IT Support
Assisting in the onboarding process of new users
Required Experience & Skills
- Strong customer service skills and a professional, helpful demeanor.
- Ability to work effectively in a fast-paced, high-demand environment.
- Organizational skills with attention to detail, particularly when handling assets and documentation.
- Comfort working with structured task/ticket systems such as ServiceNow
Education & Certifications
Post-secondary training in IT support