Assistant I – People Experience (HR) Shared Services
Location: Hyderabad | Experience: 1–3 Years
About the Role
We are looking for a People Experience (HR) Shared Services Associate to join our team in Hyderabad. In this role, you will focus on invoicing operations of global total rewards programs and operational administration of some global benefits.
This is a great opportunity for someone who is eager to learn, enjoys helping people, pays attention to details, and likes working in a global environment.
What You'll Do
● Resolve queries through the ticketing application and other communication channels.
● Administer global benefits programs and provide support related to benefits.
● Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
● Assist with invoice processing and procurement-to-pay (P2P) activities.
● Collaborate with internal partners to ensure seamless service delivery.
● Create and maintain process documents, process maps, and user guides.
● Help identify opportunities to improve existing processes and drive efficiency.
● Maintain high standards of data accuracy, confidentiality, and compliance.
● Adaptable to working in shifts and open to aligning with business needs and operational requirements.
● Support global HR operations and projects as needed.
What We're Looking For
● 1–3 years of experience in HR Operations, HR Shared Services, Employee Services, or Benefits Administration.
● Experience working in a global or multinational organization is a plus.
● Familiarity with HR systems such as Workday and ticketing tools like ServiceNow.
● Good working knowledge of Microsoft Office applications, especially Excel, Outlook, Word, and PowerPoint.
● Comfortable using collaboration tools such as Slack and Zoom.
● Ability to write professional emails and interact confidently with stakeholders.
● Strong attention to detail and organizational skills.
● Curious, proactive, and willing to ask questions and learn new things.
● Ability to manage multiple tasks and work independently.