Senior Director, GTM Executive Communications

What is The Role

What You Will Be Doing

• Define the communications strategy that supports Elastic's GTM priorities and business objectives.
• Translate complex ideas into simple and clear messages. These ideas include annual planning, sales strategies, compensation, launching products, changes in the organization, and operational strategy.
• Serve as a trusted advisor to the CRO and executive executive team team on strategic communications and change management.

• Lead executive messaging, presentations, keynotes, management communications, and field-facing content for the CRO and GTM management team team.
• Establish rules for communication and editorial standards. Create content operations and workflows that use AI. Set up measurements to improve clarity, consistency, and adoption in the organization.
• Build scalable communications frameworks, toolkits, and manager enablement that reinforce strategic priorities and drive execution.

• Provide strategic oversight for Elastic's executive engagement portfolio. This portfolio includes the Customer Innovation Center (CIC), the Executive Sponsorship Program, the Net Promoter Score (NPS), and future executive initiatives.
• Lead program leaders responsible for delivering consistent, measurable executive experiences that strengthen customer relationships and support GTM growth.
• Establish governance, success metrics, and executive reporting to measure program impact and identify opportunities for innovation.

• Create communication strategies. These strategies will support changes in the organization. They will also update the operating model and important go-to-market initiatives.
• Partner across Revenue Operations, Sales, Marketing, Finance, Product, Legal, and People to ensure coordinated, timely, and effective communications that drive adoption and business impact.

What You Bring

• 10+ years of management experience in Executive Communications, Revenue Operations, GTM Strategy, Sales Operations, Chief of Staff, GTM Enablement, or Strategic Communications, including experience leading high-performing teams.
• Proven ability to translate complex business strategy into compelling executive narratives that influence decision-making and accelerate field execution.
• You should have a remarkable executive presence. You also need solid skills in technical writing and stakeholder management. Experience working directly with senior executives is required.
• You should have a deep knowledge of SaaS go-to-market operating models. This includes annual planning, sales motions, territory strategy, forecasting, and making changes in the organization.
• Experience in building communication operations that can grow. Knowledge of governance and workflows that use AI for content. Involvement in executive programs in a fast-growing B2B environment.
• Experience designing executive involvement programs and communications infrastructure that scale with a growing global GTM organization.

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