CS Tools Access Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

The Access Management team is a strategic function within the Global Customer Experience (GCX) organization. We deliver secure, compliant, and scalable access solutions across enterprise systems by eliminating manual access-management work and replacing it with reliable, auditable automation.
Our charter includes building and operating a centralized Secure Access platform and governance framework that integrates with multiple enterprise systems while meeting strict compliance and audit requirements, while exploring AI-driven approaches to further reduce operational toil and risk.

What You Will Do

Automation, Technical & AI Responsibilities

• Design, build, and maintain automation services, internal web applications, and microservices to replace manual access-management tasks, including audits, recertifications, reconciliations, and reporting.
• Develop backend services and integrations using Java, Node.js, and JavaScript to orchestrate access lifecycle events and compliance workflows.
• Build and maintain RESTful APIs and event-driven services that integrate enterprise platforms (NICE, eWFM, Siebel, Genesys) with centralized Secure Access systems.
• Implement rule-based access logic (RBAC, dormancy rules, role ownership, approval paths) in code rather than spreadsheets or ad-hoc processes and explore AI-assisted decisioning for anomaly detection and risk flagging.
• Automate recurring processes such as:
  • Piggyback (PB) audits and dormancy checks
  • Role owner and entitlement recertifications
  • SOX access reconciliations and evidence generation
• Leverage AI/ML techniques to identify access anomalies, usage patterns, and optimization opportunities across large user populations.
• Develop lightweight internal user interfaces using JavaScript frameworks (e.g., React) to support access reviews, reporting, and AI-driven insights.
• Create automated reporting pipelines that generate audit-ready evidence with timestamps, approvals, traceability, and intelligent summarization.
• Write automated tests and maintain clear technical documentation covering service architecture, data flows, control logic, and AI-enabled components.
• Collaborate with platform, InfoSec, compliance, and data teams to translate policy and risk requirements into code - and AI-driven controls.
• Automating additional access controls such as information checks, access creation audits, quality control (QC), dormancy audits, and access governance for future platform transitions (Siebel)

Business, Compliance & Governance Support

• Ensure all automation and AI-enabled capabilities align with eBay security, compliance, and engineering standards.
• Support audits by explaining system behavior, control logic, and evidence produced by automated and AI-assisted workflows.
• Contribute to the evolution of a scalable Access Control Governance Program driven by technology and intelligent automation rather than manual enforcement.
• Improve system stability and automation reliability through taxonomy simplification, reduction of role sprawl, and data-driven insights.

What We Are Looking For

Minimum Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
• 5-7 years of experience as a Software Engineer, Automation Engineer, or IAM-focused Systems Engineer.
• Strong hands-on experience with:
  • Java (services, APIs, batch jobs)
  • JavaScript/Node.js (automation services, workflow orchestration)
  • React or similar frontend frameworks
  • RESTful API design and system integrations
• Solid understanding of HTML, CSS3, and modern web application development.
• Experience writing automated tests and supporting production-grade services.
• Working knowledge of RDBMS and NoSQL data stores.
• Solid understanding of:
  • Identity and Access Management (IAM)
  • Role-Based Access Control (RBAC)
  • Joiner/Mover/Leaver (JML) lifecycle concepts
• Exposure to AI/ML concepts, data analysis, or the use of AI services to enhance automation and decision-making.
• Ability to work across engineering, compliance, and business teams and translate requirements into working code.

Preferred Qualifications

• Experience applying AI/ML techniques (e.g., anomaly detection, classification, pattern recognition) to operational or security-related problems.
• Familiarity with AI platforms, APIs, or frameworks used for building intelligent automation.
• Proficiency in TypeScript and experience with frameworks such as Express.js.
• Familiarity with agile methodologies and common design patterns.
• Experience with authentication and authorization standards such as OAuth, SAML, JWT, and related protocols.
• Experience integrating with SOAP and/or GraphQL APIs.
• Experience working in SOX, audit, or regulated environments.
• Experience with CI/CD pipelines, logging, monitoring, and operational support.
• Familiarity with JIRA, Confluence, and service management platforms.
• Exposure to additional languages such as Python, C# is a plus.

Why Join Us?

• Play a relevant role in developing a secure and scalable access management framework.
• Partner with teams across compliance, InfoSec, and engineering to build access governance.
• Collaborate within a group dedicated to automation, security, and business enablement at scale.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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