Onboarding Advisor - French Market

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

• Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay.
• Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews.
• Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth.
• Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives.
• Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle.
• Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices.

• 1+ years of experience in e-commerce, account management, sales onboarding, or a related customer-facing commercial role.
• Demonstrated ability to achieve performance goals, with an understanding of sales funnels, conversion metrics, activation performance, and pipeline management.
• Strong organizational skills and attention to detail, with the ability to manage multiple onboarding activities while maintaining a high-quality customer experience.
• Effective communication and relationship-building skills, with the ability to engage international merchants and collaborate across cross-functional and geographically distributed teams.
• Knowledge of e-commerce business models, online marketplace operations, multi-channel selling, merchant onboarding processes, and technical platform integrations.
• Strong problem-solving and adaptability skills, full fluency in English and French, and willingness to travel as a representative of the eBay brand when required.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.