Technical Account Manager – Payments (APAC)

• Monitoring the performance of payment systems, identifying areas for improvement, and implementing optimization solutions;
• Using tools like SQL, Tableau, and Kibana to monitor platform metrics (e.g., average latency, SLA compliance);
• Conducting system-level investigations, such as investigating the increase in latency or higher chargeback rates, which will require knowledge of APIs, SQL, and log monitoring tools like Kibana;
• Managing incident management, which includes handling merchant communication/escalation during/after the incident, writing/reviewing incident reports, generating impacted transaction lists, and resolving transaction issues;
• Supporting merchants around key issues and working internally to solve them quickly;
• Having a deep understanding of the payment products and services offered by the company and applying merchant performance improvements. Monitoring the main KPIs (e.g., volume, approval rate, chargeback rate) on a daily basis;
• Identifying and resolving technical problems or obstacles in the operation of payment services;
• Managing projects related to the implementation of innovative payment solutions, ensuring they are completed on time and within scope;
• Having knowledge of merchants’ needs and pain points;
• Regularly communicating with merchant POC for Operational and Technical themes;
• Keeping merchants informed about product or service updates;
• Collaborating on product development based on merchant feedback;
• Collaborating with internal teams such as product development, technical support, and sales to ensure a cohesive and integrated approach to merchant service;
• Leverage AI enablement and cutting edge technology to achieve next level success.

• An outstanding data-driven mindset and problem-solving skills;
• Accountability for dealing with different simultaneous problems leading to different areas;
• Solid technical knowledge about the integration and operation of payment systems;
• Experience in a fast-paced, data-driven environment;
• Good communication skills, both verbal and written;
• Organization and a proactive mind;
• Experience in presenting and conducting meetings;
• Fast pace AI tool utilization;
• Proficiency in English.

• Experience in the Payments Market, E-commerce, or similar industries;
• SQL & BI knowledge;
• Storytelling and presentation skills;
• A desire to see the big picture.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!