Engagement Manager

EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets.

Position Overview

The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX’s payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact.

Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants, educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure.

Key Responsibilities

• Client Engagement & Advisory: Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX’s payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets.
• Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences.
• Ramp-Up Planning & KPI Management: Develop a clear ramp-up schedule in collaboration with each merchant, defining key performance indicators (KPIs), success metrics, and milestones. Establish mutual accountability by aligning on how both EBANX and the merchant will measure and achieve each performance milestone throughout the ramp-up period.
• Performance Optimization:  Collaborate with internal teams to deliver performance and transactional metrics reviews with actionable insights and data-driven recommendations that maximize results for clients.
• Consultative Growth Enablement: Act as a trusted consultant to merchants, proactively identifying business expansion opportunities. Refer qualified expansion opportunities to Sales or Account Management teams for pricing, contracting, and closure.
• Strategic Partnership Development: Build the foundation of the merchant relationship that enables EBANX to sustain long-term relationships with clients and partners, grounded in trust, transparency, and consistent delivery. Foster collaboration that drives joint growth and mutual success.
• Project Leadership & Continuous Improvement: Manage multiple concurrent projects with discipline and precision. Promote continuous improvement by contributing to structured methodologies, incorporating feedback, and ensuring alignment with EBANX’s standards of excellence.
• Cross-functional Collaboration: Liaise between clients and EBANX’s internal stakeholders to align commercial, technical, and operational priorities, ensuring that solutions meet both short- and long-term merchant and business needs.
• Knowledge Sharing & Enablement: Contribute to internal enablement efforts by creating documentation, delivering training, and sharing best practices that enhance team knowledge and delivery capabilities.

Qualifications & Experience

Education:

• Bachelor’s degree.

Professional Experience:

• Proven experience in payments, financial technology, consulting, or account management.
• Demonstrated ability to lead complex projects, coordinating multiple stakeholders across technical, commercial, and operational functions.
• Experience serving as a strategic consultant to clients, identifying new business or market expansion opportunities, and collaborating with Sales or Account Management teams to drive growth.
• Proven track record of defining and managing performance-based ramp-up plans, including KPI design, measurement frameworks, and milestone tracking.
  
  

Project Management:

• Expertise in managing concurrent projects with structured methodologies.
• Strong organizational and prioritization skills with a focus on quality, timelines, and client satisfaction.
  
  

Communication & Influence:

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong stakeholder management skills, capable of building trust and alignment across client and internal teams.
• Ability to translate business needs into technical requirements and work closely with engineering teams to ensure seamless delivery.
  
  Analytical & Strategic Thinking:
  
  
  • Strong analytical capabilities to interpret performance data, identify trends, and generate actionable insights.
    
    
  • Strategic mindset with a consultative approach to problem-solving and client engagement.
    
    

Industry Knowledge:

• Deep understanding of digital payments, e-commerce, and emerging market dynamics.
  
  
• Awareness of regulatory frameworks, risk management practices, and regional variations in consumer payment behavior.
  
  

Languages:

• English language is a requirement. A secondary language is a plus.
  
  

Mindset:

• Proactive, results-oriented, and adaptable to a fast-paced, multicultural environment.
  
  
• Committed to continuous learning, operational excellence, and delivering measurable client value.

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

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