Manager, Enterprise Client Success

About Dynatron

The Opportunity

What You’ll Do

Own Enterprise Retention & Growth

• Own GRR and NRR performance across Dynatron’s enterprise customer portfolio.
• Develop and execute strategies that increase retention, product adoption, customer value, and expansion.
• Establish clear account health, risk, adoption, and engagement indicators to proactively identify opportunities and challenges.
• Build disciplined renewal and retention forecasting processes that provide visibility into customer health and revenue risk.
• Partner with Sales and other GTM leaders to identify and execute expansion opportunities within existing enterprise accounts.

Build the Enterprise Client Success Strategy

• Define and continuously improve Dynatron’s enterprise customer success model, including segmentation, engagement strategy, account planning, executive relationships, and service expectations.
• Design scalable, repeatable processes across the enterprise customer lifecycle—from onboarding and implementation through adoption, value realization, renewal, and expansion.
• Balance high-touch engagement with operational efficiency to ensure resources are aligned to customer value and business impact.
• Establish clear success plans and measurable outcomes for strategic accounts.

Lead Strategic Enterprise Relationships

• Ensure Dynatron develops deep, trusted relationships across multiple levels of our enterprise customers, including executive stakeholders.
• Guide the team through complex customer challenges, escalations, renewals, and expansion conversations.
• Help translate customer goals into actionable strategies that demonstrate measurable business value.
• Build executive-level engagement strategies that strengthen relationships beyond individual users or champions.

Lead & Develop a High-Performing Team

• Lead, coach, and develop Enterprise Client Success professionals responsible for complex, high-value customer relationships.
• Establish clear expectations, performance standards, and accountability across the team.
• Coach team members on strategic account management, executive communication, commercial conversations, and customer risk management.
• Build a culture of proactive ownership, preparation, curiosity, and continuous improvement.

Use Data to Drive Customer Strategy

• Define and monitor KPIs across enterprise customer health, adoption, engagement, retention, expansion, and time-to-value.
• Develop dashboards and reporting that provide meaningful visibility into portfolio performance and emerging risk.
• Use product utilization, customer engagement, financial, and operational data to guide account strategy and prioritization.
• Partner with leadership to translate customer data into actionable business decisions.

Drive Operational Excellence

• Optimize Client Success technology, CRM workflows, account health models, and reporting to improve visibility and team effectiveness.
• Establish consistent documentation, account planning, and forecasting practices across the enterprise portfolio.
• Identify opportunities to automate or streamline repetitive processes without sacrificing the high-touch experience expected by enterprise customers.
• Support capacity planning and resource allocation as Dynatron’s enterprise business grows.

Partner Across Dynatron

• Build strong partnerships across Sales, Product, Marketing, Finance, Operations, and other customer-facing teams.
• Ensure customer feedback and emerging needs are communicated effectively to Product and business leadership.
• Partner with Sales on expansion strategy and customer transitions while maintaining clear ownership throughout the customer lifecycle.
• Work with GTM Enablement to strengthen tools, training, and best practices for the Enterprise Client Success organization.

What You Bring

Enterprise Customer Success Expertise

• 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function, ideally within a high-growth B2B SaaS environment.
• Significant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders.
• Strong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion.
• Demonstrated success improving GRR, NRR, customer health, and other key retention metrics.

Leadership

• 3+ years of experience directly leading and developing customer-facing teams.
• Proven ability to establish high performance standards and hold teams accountable for measurable outcomes.
• Strong coaching skills with a track record of developing strategic, commercially minded Client Success professionals.
• Ability to balance team development with rigorous execution and performance management.

Strategic & Commercial Mindset

• Strong business acumen with an understanding of how Client Success contributes directly to revenue retention and growth.
• Experience developing account strategies that connect customer outcomes to retention and expansion.
• Comfortable navigating sophisticated renewals, commercial conversations, and complex stakeholder environments.
• Ability to identify both customer risk and growth opportunity before it becomes obvious.

Data & Operational Discipline

• Strong analytical mindset with demonstrated experience using customer data to drive strategy and decision-making.
• Experience developing account health frameworks, executive dashboards, retention forecasts, and customer success KPIs.
• Hands-on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, ChurnZero, or similar technologies.
• Strong process orientation with the ability to build scalable systems without creating unnecessary complexity.

Executive Presence & Partnership

• Exceptional communication and presentation skills with the ability to build credibility with C-level customer stakeholders.
• Proven ability to navigate difficult customer conversations and complex escalations with confidence and professionalism.
• Strong cross-functional partnership skills and the ability to influence without relying on authority.
• Thoughtful, proactive leadership style with a high degree of ownership and accountability.

Nice to Have

• Experience within automotive retail, dealership operations, or Fixed Operations.
• Experience with business intelligence, advanced analytics, or product utilization platforms.
• Background managing complex, multi-stakeholder enterprise renewals and expansions.
• Experience leveraging AI-driven customer success tools, predictive health scoring, or customer intelligence platforms.

What Success Looks Like

• Deliver strong and predictable GRR and NRR performance.
• Build an Enterprise Client Success organization that operates proactively rather than reactively.
• Develop trusted, strategic relationships with Dynatron’s most important customers.
• Identify customer risk early and create clear plans to address it.
• Turn customer data and product utilization into actionable account strategy.
• Build a team that takes ownership of customer outcomes rather than simply managing relationships.
• Create scalable processes without losing the high-touch experience enterprise customers expect.
• Partner effectively across Dynatron to turn customer insight into stronger products, deeper relationships, and sustainable growth.

Why Dynatron

• Lead Client Success for some of Dynatron’s largest and most strategic customer relationships.
• Directly influence customer retention, expansion, and long-term revenue growth.
• Help shape the enterprise customer experience as Dynatron continues to scale.
• Work across Product, Sales, Marketing, and executive leadership to influence company strategy.
• Remote-first working environment built on autonomy, accountability, and collaboration.
• Values-driven culture focused on urgency, results, ownership, and continuous improvement.

Compensation & Benefits

• Comprehensive health, dental, and vision insurance
• Equity participation through Dynatron’s Equity Incentive Plan
• 401(k) with competitive company match
• Flexible vacation policy and 11 paid holidays
• Employer-paid short- and long-term disability and life insurance
• Home office setup support
• Remote-first working environment
• Ongoing professional development opportunities