Senior Work Management Specialist or Work Management Specialist II

Lake Buena Vista, FL; Winter Garden, FL; Lake Wales, FLSenior2+ years

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, June 26, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of hires: One (1)

Schedule: Hybrid, Monday – Friday, between 7am – 5pm.

(Open to either Senior or Level II. Level of hire dependent on experience.)

For Senior Work Management Specialist:

This is the advanced level of the Work Management classification hierarchy. Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as Technical trainer - training WMS l and ll on all work.

Basic Qualifications

Highschool Diploma/GED and two (2) years of relevant experience.

For Work Management Specialist II:

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications

Highschool Diploma/GED and one (1) year of relevant experience.

Additional Preferred Qualifications

Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services
Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Collaborates effectively in a team environment
Advanced knowledge of system applications used in Distribution, Customer Experience & Services
Authority of local ordinances, permits, and inspections
Supports changing work environments, processes and policies
Possesses effective written and verbal communication and interpersonal skills
Possesses working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems
Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.)
Critical thinking to take appropriate action to resolve issues independently and with limited supervision
Demonstrated ability to manages external communication and resolving escalated customer situations

Working Conditions

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

Specific Requirements

Travel Requirements

5-15%