Senior Product Manager- Integrations

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we’re taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We’re focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection.

We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader.  Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.

TITLE: Senior Product Manager, Integrations 

WHAT YOU’LL DO:  

The Senior Product Manager, Integrations owns the product strategy, roadmap, and execution for Duck Creek’s integration portfolio. You’ll drive a unified integration strategy across the Duck Creek suite, encompassing iPaaS strategy, Anywhere Managed Integrations (AMI/AEI), API strategy, Connectors, and agentic extensibility solutions. Duck Creek’s current integration landscape has grown organically across 10+ engines over many years (if that sentence made you twitch, you might be who we’re looking for). The integration strategy intersects with Duck Creek’s broader platform services, including Identity and Access Management (IAM), Eventing and CQRS frameworks, shared services, and agentic platform frameworks, and you’ll be responsible for ensuring integration capabilities are designed in the context of those platform foundations. 

This role reports to the Director of Cloud Platform Product Management and partners closely with Engineering, Architecture, Product, Customer Success, and cross-functional stakeholders. The iPaaS strategy is the central focus, with API, AMI/AEI, and Connector strategies building on and feeding into that foundation. You’ll dig in and drive this portfolio forward as part of a collaborative product and engineering organization that sits at the center of Duck Creek’s platform evolution. 

• Define and own the product strategy and roadmap for Duck Creek’s iPaaS and integration portfolio, consolidating the current integration landscape into a unified, governed layer that serves carrier customers across the suite. 

• Own the product vision for how insurance carrier customers build, manage, and monitor integrations with third-party systems (payment processors, claims vendors, bureaus, reinsurers, GL systems, imaging providers, and others) through low-code, self-service experiences within Duck Creek’s products. You won’t be hacking the planet, but you will be connecting the systems that protect a meaningful piece of it. 

• Partner with Engineering and Architecture to evaluate and recommend integration platform technologies, ensuring alignment with Duck Creek’s Azure-native infrastructure, multi-tenant architecture, and security requirements. 

• Define the API strategy, including API lifecycle management, versioning, developer experience, partner ecosystem enablement, and governance. 

• Drive the Connector and AMI/AEI strategy, determining which pre-built integrations (100+) to maintain, retire, or migrate as the iPaaS strategy evolves. 

• Provide product leadership for agentic extensibility capabilities that allow carriers and partners to extend Duck Creek’s platform through AI-driven integration and automation workflows. 

• Collaborate with Customer Success, Professional Services, and Sales to understand carrier integration pain points, capture requirements, and support value articulation for integration capabilities. 

• Translate complex integration and platform architecture decisions into clear, prioritized product capabilities and outcomes that engineering teams can execute against. 

• Establish and maintain governance frameworks for integration quality, security, monitoring, and lifecycle management across the suite. 

• Define how the integration portfolio intersects with Duck Creek’s shared platform services (IAM, Eventing and CQRS frameworks, shared services, agentic platform frameworks), ensuring integration capabilities are designed to consume and extend those foundations rather than duplicate them. 

• Partner with Product Owners on the platform services team to align integration and platform services strategies, and support their growth into broader strategic decision-making. 

• Evaluate and recommend platform patterns and frameworks that improve developer experience, reduce duplication across product lines, and accelerate delivery of differentiating features. 

WHAT YOU’VE DONE:    

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area  

• 6+ years of experience in product management within SaaS, PaaS, or enterprise software environments. 

• Demonstrated experience owning integration, platform, or infrastructure product domains (iPaaS, API management, integration platforms, middleware, or similar). 

• Track record of driving platform or integration strategy across multiple product lines or business units. 

• Experience evaluating, selecting, and driving adoption of third-party platform technologies (integration platforms or similar). 

• Working knowledge of API design and lifecycle management (REST, event-driven, webhooks). 

• Familiarity with cloud-native architectures, multi-tenant SaaS platforms, and Azure or equivalent cloud infrastructure. 

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: 

• Experience with embedded iPaaS or OEM integration platform strategies. 

• Knowledge of P&C insurance business processes, carrier operations, or InsurTech product environments. 

• Experience with Identity and Access Management (IAM), event-driven architectures (CQRS, event sourcing), or shared services platform design. 

• Exposure to agentic AI frameworks, AI-driven automation, or extensibility platform design. 

• Experience working with or migrating from legacy integration engines (ETL/ELT pipelines, SOAP-based integrations) to modern iPaaS or API-first architectures. 

• Practical experience using AI and LLM tools (Claude, ChatGPT, Microsoft Copilot) to accelerate product management workflows, including research, requirements elaboration, and stakeholder communication. 

• Working familiarity with agentic AI frameworks and patterns: LangChain/LangGraph, Semantic Kernel, Azure AI Agent Service, Copilot Studio, CrewAI, Anthropic Model Context Protocol (MCP), or OpenAI function calling/Assistants API. The ability to critically evaluate AI-native features in integration and platform tooling, understand API-based integration patterns for LLMs, and translate agentic AI capabilities into product strategy is highly valued. 

• Familiarity with insurance data standards, bureau integrations, or financial services integration patterns. 

• Ability to decompose complex integration and platform architecture problems into structured, prioritized product capabilities. 

• Skill in evaluating platform technologies and making build-vs-buy-vs-partner recommendations with clear trade-off analysis. 

• Working knowledge of event-driven architecture patterns (pub/sub, CQRS, message queues, webhooks) and how they apply to integration and platform services. 

• Understanding of API governance, versioning strategies, and developer experience considerations. 

• Ability to synthesize input from engineering, architecture, customer success, and carrier stakeholders into coherent product decisions. 

• Strong written and verbal communication skills across technical and business audiences, with the ability to translate architecture-level decisions into business outcomes. 

• Ability to drive initiatives forward within defined strategic direction and governance models while collaborating across teams. 

• Sound judgment in surfacing risks, trade-offs, and dependencies with recommendations (not just identifying problems, but showing up with a point of view on what to do about them). 

• Ability to manage ambiguity and shifting priorities in complex, multi-stakeholder environments. 

• Consistent accountability for commitments, timelines, and outcomes. 

• Comfort working across organizational boundaries, influencing without direct authority, and building alignment across engineering, product, and customer-facing teams. 

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:    

Travel: up to 10% 

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. 

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. 

For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 

• 171,900 – 245,500: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 

• 163,700 – 233,900: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 

• 155,600 – 222,300: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 

• 137,800 – 215,400: For all other U.S. locations 

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. 

Final compensation will be determined based on the factors outlined above and in accordance with applicable law. 

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. 

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. 

Duck Creek Technologies offers a comprehensive benefits package, which includes: 

• Flexible work environment 

• Medical, dental, vision, life, and disability insurance 

• 401(k) retirement plan with match (6% employer match up to $12,000 annually) 

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 

• Paid holidays, vacation, and volunteer time 

• Employee Assistance Program (EAP) 

Benefits eligibility and offerings may vary based on role and location. 

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. 

WHAT WE STAND FOR: