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Delivery Operations Analyst
dLocalMadrid
Apply Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for a Delivery Operations Analyst to join our Delivery Operations team.
The Delivery Operations Analyst role focuses on the operational backbone of Delivery—keeping our data, checklists, trackers, and reporting accurate and up to date so the team can make good decisions and execute at scale.
You will work closely with the Global Delivery Operations Head and the Delivery Operations leadership team (Process & Governance, Insights & Knowledge, Process Improvement) to support key initiatives like the Go‑Live checklist, Pre‑deal governance, and Delivery performance reporting.
Location: EMEA Region
What’s the opportunity?
Be the operational engine behind Delivery Operations.
You will help bridge the gap between strategy and execution by:
Keeping Delivery data, trackers, and checklists clean and current.
Producing regular reports and presentations that summarize progress and risks.
Supporting the execution of Delivery Ops projects with structured, reliable information.
This will allow senior leaders to focus on strategy while relying on you for day‑to‑day operational excellence.
What will I be doing?
Maintain Delivery trackers and checklists
Keep Go‑Live checklist trackers and similar lists updated with accurate statuses, owners, and due dates across deals.
Update key information in operations views and tools (e.g., deal status, checklist completion, handover milestones) based on inputs from Delivery Solutions, Implementation, and other teams.
Flag missing or inconsistent data and follow up with the right owners.
Run data and documentation hygiene checks
Perform regular quality checks on key datasets and documentation (e.g., completeness of Go‑Live records, deal attributes required for Delivery, key fields in trackers).
Work with the Delivery Insights & Knowledge function to understand which fields and metrics matter, and ensure they are populated correctly.
Log and track data and documentation issues, helping drive them to resolution.
Operational support for Delivery Ops projects
Assist the Process & Governance, Insights & Knowledge, and Process Improvement leads with:
Creating and updating checklists, templates, and SOPs.
Collecting and organizing inputs for lessons‑learned, workshops, and working sessions.
Tracking actions and decisions and keeping project logs up to date.
Help coordinate small workstreams or follow‑ups (e.g., sending reminders, updating shared documents, capturing notes).
General Delivery Ops coordination
Maintain shared Delivery Ops folders and documentation so that information is easy to find and up to date.
Support the organization of key meetings (e.g., preparing agenda packs, pulling latest metrics, distributing notes and actions).
What skills do I need?
2–4+ years in operations, business analysis, project coordination, or similar roles, ideally in a B2B tech/fintech/SaaS environment.
Strong attention to detail and discipline in keeping data, trackers, and documents accurate and organized.
Comfortable working with spreadsheets and basic BI/reporting tools (e.g., filtering, pivoting, charts, simple formulas).
Experience handling operational data from tools like CRM or ticketing/project systems (e.g., understanding fields, statuses, basic workflows).
Solid communication skills: able to write clear summaries, structure slides, and follow up with stakeholders to get missing information.
Organized, reliable, and proactive: able to manage multiple small tasks and requests, and to flag risks or delays early.
Curious about how processes work end‑to‑end, and willing to learn the details of Delivery, Solutions, and Implementation.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!