Crew Operations Specialist - Disney Cruise Line

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure is the first to home port in Singapore.

Every day at Disney Cruise Line (DCL) we take pride in bringing the magic of Disney to life.  We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests.  United by our Disney values, we work toward excellence in all we do and hold integrity to the highest degree.  As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.  If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 

About the Role

As the Crew Operations Specialist in Singapore, you will be responsible for overseeing and managing the day-to-day movement and support of all DCL Crew for the Disney Adventure. You will sustain strong relationships with key partners including Port Agents, Terminal Operations, Crew Travel and Training to manage all operations and logistics related to the Crew arrival & onboarding experience. In this role, you will serve as the primary link for returning Crew between our Procurement Allies operating in the region and DCL internal partners. You will provide local support of the DCL training strategy and coordination of onboarding. You will be responsible for onsite support of the entire Crew arrival process, special Crew activations and on-call emergency coverage for Crew movement in the region.

The role requires willingness to be flexible with work schedule, including evenings, weekends and holidays.

Responsibilities:

• Manage the ongoing organization and logistics for day-to-day Crew arrivals, embarks and debarks in the APAC region, while supporting the rest of the fleet as needed.

• Own Crew Member transportation and training logistics ensuring they are arranged accordingly and that Crew are successfully transported to their training and port of embark.

• In support of the Crew arrival process, liaise directly with internal and external partners, including Port Agents to audit and ensure they are operating according to Disney standards.

• Represents Crew Operations in interactions with leadership and local partners both shipboard and shoreside.

• Supports Crew Operations by responding to and problem-solving operational challenges, escalating to leadership as needed.

• Provide onsite support at each Crew turn, overseeing the arrival experience & pre-embark onboarding.

• Manages the coordination and administration of Cast & Crew onboarding and training logistics including: D-Learn management, Trad onboarding supplies, nametag & ID ordering, delivery and distribution.

• Responsible for all Adventure/APAC region Crew communication inquiries, supporting Crew, partners, and shipboard leaders by resolving all inquiries, taking decisive action as needed. Ensures timely and effective resolution, escalating to senior leadership as needed.

• Oversees the relationship and management of all returning Crew readiness processes including tracking, auditing and follow up of Crew with outstanding documents for our Procurement Allies in India, Philippines and Indonesia.

Requirements:

• Experience in operations, logistics or human resources

• Demonstrated ability to make decisions and act independently with minimal oversight

• Proven strength in teamwork, facilitation and collaboration at multiple levels

• Self-motivated and able to find creative solutions to challenges

• Strong organizational and time management skills to juggle competing priorites

• Able to respond to immediate Crew situations and remain calm under pressure

• Ability to use knowledge and resources to positively influence the Crew experience       

• Demonstrated follow-through skills and attention to detail

• Strong verbal and written communication skills

• Ability to be flexible with work schedule, including evenings, weekends and holidays

Preferred Qualifications:

• Experience in cruise, travel or hospitality industry

• Demonstrated experience in human resources

• Proven experience working in a diverse, global operation with international partners

Required Education:

• High School diploma or equivalent

Preferred Education:

• Bachelor’s degree or equivalent

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.