ServiceNow Platform Administrator

Job Title ServiceNow Platform Administrator

Location Birmingham

Corporate Title Assistant Vice President

You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment.

This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your Key Responsibilities

• Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring
• Maintain platform configurations, including workflows, forms, UI policies, and business rules
• Contribute to stakeholder communication, issue resolution, and service improvement initiatives
• Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements
• Proactively identify and resolve platform issues, defects, and performance bottlenecks
• Identify opportunities for automation and efficiency within ITSM and platform processes

Your Skills and Experience

• Proven experience administering ServiceNow in an enterprise environment
• Strong understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
• Working knowledge of platform configuration (flows, business rules, client scripts, UI policies)
• Familiarity with incident, problem, change, and request management processes
• Strong analytical and problem-solving skills
• Effective communication and stakeholder management skills

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.