Electronic Communications Incident Manager

Job Title Electronic Communications Incident Manager

Location Birmingham

Corporate Title Assistant Vice President

The mission of the Electronic Communications Board (ECOM) is to govern the Electronic Communications Systems (ECS) of the bank, based upon the policies and practices defined by Deutsche Bank policies and procedures. The ECOM is an essential central governance board which evaluates new or changed ECS and determines if they are essential to support the banks’ capabilities and compliant with policies or requirements set by Compliance, Legal, Group Data Protection and Chief Data Office (CDO) / Records Management as well as other key control functional areas.

As part of ECOM governance, this role will be responsible for overseeing reported operational issues impacting processes related to retention and monitoring. You will work with stakeholders ensuring outages are addressed in a timely manner and include appropriate remediation ensuring issues do not re-occur.  This role is responsible for reporting incidents and issues directly to the Electronic Communications Board members ensuring timely updates.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Supporting teams and technology contacts for ECS applications to identify gaps in the retention and surveillance requirements previously identified by the ECOM board
• Providing oversight to the processes and procedures in place for gap remediation and reporting with technology contacts and architects for individual applications
• Providing reviews to the ECOM board on reported issues for ECS applications and action follow-up activities as requested
• Supporting the data integrity for the inventory of applications containing electronic communications used within the Bank
• Creating reports in your area of responsibility and presenting them to ECOM board and other external groups
• Reviewing and improving processes related to the tracking and reporting of issues to ensuring the most timely reporting and remediation steps are followed

Your skills and experience

• Experience in incident / problem management reporting related to the use/support of electronic communications within the Financial Services industry
• Experience in the use/support of electronic communications within the Financial Services industry
• Experience working across technology organizations for the implementation and/or remediation of functionality required to address regulatory requirements
• Experience in designing, maintaining and delivering auditable governance processes is an advantage
• Excellent communication skills both written and oral
• Comfortable dealing with both technical stakeholders (e.g. application owners, infrastructure teams) as well as control function partners (e.g. Legal and Compliance)
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.