ServiceNow Functional Transformation Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You’ll Do

As a Manager, Functional Transformation on the Government & Public Services ServiceNow team, you will be responsible for…

• Coordinate demand intake and business requirements gathering across ServiceNow Configuration Management Database, Vulnerability Response, and App Engine product development efforts
• Partner with product and functional leads, as well as clients, to clarify business needs and translate them into technical user stories for delivery teams
• Support backlog refinement, requirements prioritization, and cross-functional alignment across platform and product workstreams
• Provide ServiceNow platform subject matter support during broader CTP program calls and stakeholder discussions
• Help drive consistency, traceability, and quality across requirements documentation, user story development, and solution planning

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required: 

• Bachelor’s degree required 
• Ability to obtain and maintain a Public Trust Clearance
• 5+ years experience serving as a business relationship manager coordinating demand intake and business requirements gathering across product development workstreams
• 5+ years experience translating business requirements into technical user stories for platform or application development
• 2+ years experience ServiceNow Configuration Management Database, Governance Risk and Compliance Risk, and IT Operations Management Service Mapping
• Experience with the ServiceNow Platform and Security Operations Vulnerability Response
• ServiceNow Certified System Administrator certification
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred: 

• Experience with ServiceNow App Engine
• Experience with ServiceNow Change Management Support
• Experience with ServiceNow Hardware Asset Management