Senior Manager - Global Business Services (GBS) - Strategy

Deloitte’s Global Business Services (GBS) team serves as a trusted advisor to CFOs, CAOs, and other senior executives focused on captive and outsourced operations. We leverage Deloitte’s capabilities, assets, and insights to help clients modernize enterprise functions—including Finance, HR, Technology, Procurement, and other back-office and core business functions—to improve financial and operational performance, manage risk, enable change, and increase strategic value.

We are seeking an experienced Senior Manager to join our Global Business Services (GBS) team. The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution. In this role, you will lead strategic transformation programs, design governance structures, implement new capabilities at scale, and help clients optimize functional processes through leading and emerging technologies.

Recruiting for this role ends on 12/31/2026

Work you’ll do

As a GBS Strategy Senior Manager, you will lead large, complex engagements for some of the world’s leading organizations. You will oversee the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, reduce costs, and enhance organizational agility.

You will help clients transform service delivery models, simplify and standardize operations, and drive value creation across core business functions. You will also play a key role in client relationship development, practice growth, and team leadership.

In this role, you will:

• Lead GBS transformation engagements spanning strategy, operating model design, governance, and implementation
• Develop and refine proposed solutions, presentation materials, and economic models for client opportunities
• Lead pursuits and support business development activities, including client sales presentations
• Align GBS strategies with broader business objectives across senior client stakeholders
• Oversee the evaluation and implementation of business initiatives and enabling technologies within the GBS framework
• Design and implement operating model structures and governance frameworks for GBS organizations
• Advise clients on governance processes and continuous improvement opportunities
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, and omni-channel solutions
• Lead current-state process assessments and future-state process design to improve efficiency, cost, and service delivery
• Guide the development of business cases, strategic storyboards, and executive-ready presentations
• Lead change management efforts supporting implementation of new processes, technologies, and organizational models
• Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver integrated client solutions
• Oversee multiple project teams and ensure the quality, consistency, and impact of deliverables across large engagements
• Contribute to the evolution of Deloitte’s GBS Strategy offerings through insights, solution development, and practice-building initiatives

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte’s Global Business Services (GBS) offering specializes in transforming corporate functions through centralized, optimized, and technology-enabled service delivery models. We help clients design, implement, and govern processes, controls, and policies that support resilient, agile, and cost-effective operations aligned to the priorities of CFOs, CAOs, and other enterprise leaders.

Qualifications

Required

• Bachelor’s degree from an accredited university
• 10+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or as an internal consultant within industry
• 5+ years of direct people management experience, including leading teams on complex projects
• Project experience in shared services, outsourcing, offshoring, or back-office functional optimization
• Experience with service delivery model strategy, design, implementation, and optimization for multi-functional or single-function organizations
• Strong financial modeling, financial analysis, and business case development experience, including proficiency in Microsoft Excel
• Knowledge of current and emerging applications of Artificial Intelligence in GBS
• Experience with data visualization tools such as Tableau or Power BI
• Familiarity with ServiceNow, Salesforce, or other customer-oriented workflow platforms
• Experience across multiple GBS functional pillars, including HR, IT, Finance, Procurement, Commercial Operations, or Legal
• Experience developing executive-level storyboards, presentations, and supporting materials
• Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Experience with robotic process automation (RPA)
• Experience with data visualization and analytics
• Experience with process improvement methodologies such as Lean or Six Sigma
• Certification in change management methodologies such as Prosci or ADKAR
• Experience in business process outsourcing vendor selection
• Ability to translate technology functionality into process improvements
• MBA or other advanced degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $189,200-$372,900

 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.