Senior Consultant, PrC Change Management and Training

Our Deloitte Human Capital team helps organizations create value through people performance. We help clients reimagine work, the workforce, and the workplace across the enterprise, and transform HR functions with artificial intelligence and emerging technology. In today’s rapidly changing environment, this role supports efforts that help clients improve workforce access, development, motivation, organization, and culture to enable performance.

Work you'll do

As a Change Management and Training Lead Senior Consultant, Strategy, Growth, and Transformation on the team, you will be responsible for…

• Oversee the design and delivery of the training program, including on demand and live delivery.
• Lead design and delivery of communications strategy including field debrief, release-related notifications, provisioning status notifications, reminders etc.
• Facilitate site and provider onboarding by supporting program overview conversations, site discovery activities, clinical note title creation, etc.
• Collaborate with internal and external teams to prepare materials for leadership readouts, PI planning, and priority setting activities.
• Use storytelling and visualization techniques to convey projecting planning and related insights.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Organization, Workforce, & Change offering shapes market-leading organizational strategies, delivers impactful change, and generates client value through the workforce, while leveraging data-driven insights and exceptional delivery execution.

Qualifications

Required:

• Bachelor's degree
• 5+ years of experience supporting healthcare related organizations with change management, training or communications
• 1+ year of experience supporting or leading change management tele-health programs
• 1+ year of experience with Salesforce, particularly in support of clinical care delivery
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required Public Trust 

Preferred:

• Experience with JIRA and Genesys, preferably in a healthcare environment
• Prior experience developing, facilitating, and leading organization change management efforts
• Prior healthcare consulting experience
• Experience with mental health safety planning protocols