Senior Consultant, Strategic Relationship Management - Deloitte University

*This is an in-office role and onsite in the Deloitte University Westlake office. 

The Executive Accelerators (XA) team has been instrumental in helping thousands of executives and teams tackle business problems. From simple to the most complex, it takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together. 

We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role.

In Executive Accelerators we drive 1) clients to advance their careers, the effectiveness of their teams, and their business performance, 2) account teams to deepen relationships with clients through their career arcs and in critical moments that matter, and 3) firm growth priorities by providing unique market-shaping experiences and programs.

In this role you will interact extensively with senior Deloitte clients in all industries and functions.

Work you’ll do

Executive Accelerators is searching for a Lead (Senior Consultant level) to join the Executive and Team Experiences team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. You will be responsible for:

Experience Design:

Supporting the experience design, which includes planning, producing, and managing all experience materials and tools (physical or digital), participating in and documenting design sessions, researching as part of the design effort, managing pre-experience interviews as appropriate, and creating an immersive experience for participants. We are looking for someone with strong production skills and a passion for creativity.  

Experience Delivery:

Participating in day-of experience delivery, which includes managing materials and technology, sharing content, playing music, serving as the main logistics point of contact, facilitating break-out activities under the mentorship and guidance of Experience Managers and Experience Leads, and updating materials in real-time as needed. Experience producers are also responsible for developing comprehensive documentation for each experience, which includes capturing notes, synthesizing, and organizing the information for documentation purposes. We are looking for someone with executive presence and attention to detail.  

Project Management:

Managing logistics and providing both operational support and underlying project management for assigned Executive & Team experiences and other events in the XA ecosystem. This includes adhering to milestones, escalating potential risks, conducting necessary reporting efforts for the team, and maintaining appropriate document management systems and team collaboration infrastructure. We are looking for someone with strong project management skills and the ability to drive progress while working independently.  

XA Program Support:

In addition to delivering client experiences, you may also have the opportunity to support national or local special projects and test creative and innovative approaches that could be leveraged in the Executive & Team experience portfolio. We are seeking an individual who enjoys taking on new challenges and pushing boundaries. 

What we’re looking for:

In this role you will exercise skills in the following areas:

• Working independently and proactively
• Managing work across multiple streams
• Operating effectively in ambiguity
• Demonstrating intentional apprenticeship
• Demonstrating strong business writing, as well as document development skills (including note taking and tailoring complex information) and structuring and formatting capabilities
• Establishing rapport and building strong working relationships with internal stakeholders and clients
• Taking personal ownership to ensure customers are satisfied and rendering extra services when necessary
• Recognizing the differing needs of various stakeholder groups and understanding the importance of adjusting engagement approaches accordingly
• Managing and organizing large amounts of qualitative and quantitative data
• Applying knowledge of business terms and definitions, standard business or financial reports, and common business metrics
• Beginning to understand how organizations make decisions based on strategic, financial, and market considerations
• Demonstrate exceptional creativity in designing and executing engaging client experiences 

Qualifications

Required:

• 4+ years’ relevant professional work experience. Client service experience is a plus.
• Bachelor's Degree
• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
• Excellent presence, as well as strong writing and oral presentation skills
• Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
• This is an in-office role in Deloitte’s Deloitte University Westlake location.
• Ability to travel up to 25%, on average, based on the work you do and the clients and sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• Interest and experience with analytical methods and tools, including data visualization are desirable

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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