Technical Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Technical Lead, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

• Provide day-to-day production support for RLT and legacy applications by managing incidents, problems, and service requests. Perform application maintenance, resolve defects, and implement minor enhancements in alignment with business priorities and agreed service levels. Collaborate with client stakeholders and global delivery teams to troubleshoot issues, recommend solutions, and maintain operational stability. Support the transition to an outcomes-based managed services model through knowledge transfer, continuous improvement, and operational governance.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships 
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor 
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team 

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

Qualifications

Required

• 7+ years of experience supporting enterprise applications within a managed services or application support environment, with a strong understanding of incident management, production support, defect resolution, and minor enhancements.
• Possess excellent troubleshooting and analytical skills, the ability to collaborate effectively with cross-functional business and technical teams, and experience working in a global delivery model.
• Experience supporting application transitions, knowledge transfer activities, and continuous service improvement initiatives.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve