ServiceNow Functional Transformation Senior Consultant

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

 

Work You’ll Do

As a Senior Consultant, Functional Transformation on the Government & Public Services team, you will be responsible for…

• Support the design, implementation, and delivery of ServiceNow strategies and solutions for government and public sector clients
• Analyze business and technology processes and document functional requirements for enterprise transformation initiatives
• Configure, test, and validate ServiceNow capabilities aligned to client requirements and project objectives
• Collaborate with client stakeholders and project team members to support implementation activities, issue resolution, and deployment milestones
• Develop deliverables, status updates, process documentation, and recommendations to support project execution and client decision-making

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

 

Qualifications

Required:

• Bachelor’s degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 4+ years of experience supporting ServiceNow implementations, functional transformation projects, or enterprise technology transformation initiatives
• 4+ years experience gathering and documenting business, functional, or system requirements
• 4creating project deliverables, status reporting, or process documentation
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred: 

• ServiceNow Certified System Administrator
• Experience serving government, public sector, or higher education clients
• Experience with ServiceNow modules, workflows, or platform capabilities
• Experience supporting cross-functional teams in a consulting or client-service environment
• Experience with process improvement, operating model, or functional transformation initiatives