Senior, Business Solutions Analyst - Tax Transformation

The Team

Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP’s ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.

Qualifications 

Required:

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2–3 days per week.
• Bachelor’s degree in computer science, information technology, business administration, design thinking, or a related field.
• 3+ years of experience supporting product delivery, business analysis, project coordination, or technology implementation teams with demonstrated experience supporting large-scale, full-lifecycle system implementation or modernization projects involving complex technical integrations, APIs, and middleware.
• Demonstrated experience supporting testing activities, validating feature readiness, and contributing to process documentation, learning materials, or end-user enablement resources.
• Proven understanding of LLMs, RAGs, Optical Character Recognition, and how these can be leveraged to solve business problems.
• Immigration sponsorship may be available.
• Ability to travel up to 20%, on average, based on the need of the program and the work you do.
• One of the following active accreditations obtained, in process or willing and able to obtain:
• Licensed CPA in state of practice/primary office if eligible to sit for the CPA
• If Not CPA Eligible:
• Licensed attorney
• Enrolled Agent
• SAFE Agilist
• Certified Scrum Master (CSM)
• Certified SAFE Product Owner/Product Manager
• Project Management Professional (PMP)
• Six Sigma (Green or Black belt)
• CBAP - Certified Business Analysis Professional

Preferred:

• Agile and project management certifications preferred (e.g., SAFe Agilist, Certified Scrum Master (CSM), PMP, Lean Six Sigma)
• Strong attention to detail, with the ability to review functional requirements, acceptance criteria, and defects thoroughly and identify business impacts, gaps, risks, and dependencies.
• Curiosity, sound judgment, and a proactive mindset for working across teams, identifying issues early, and helping move priorities forward.
• Experience using development, design, and IT service management tools (e.g., Azure DevOps (AzDo), JIRA, ServiceNow, Sketch, Abstract, Figma) for ticketing, feature management, and tracking work across the delivery lifecycle.
• Strong communication, collaboration, and organizational skills, with the ability to manage multiple workstreams and follow through on execution details.
• Ability to synthesize information across stakeholders, modules, and workstreams to support well-informed product and delivery decisions.
• Demonstrated ability to work effectively in a fast-paced environment, manage ambiguity, and adapt quickly to changing priorities.
• Passionate interest in Generative and Agentic Artificial Intelligence.
• Experience working with cross-functional teams to apply Artificial Intelligence solutions to solve business problems.