Technical Customer Success Manager – AI & Enterprise Infrastructure

Technical Customer Success Manager - AI & Enterprise Infrastructure

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team.

What you’ll achieve

We’re looking for a Technical Customer Success Manager (TCSM) with strong expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ strategic AI customers, helping them accelerate AI adoption, maximize business value, and achieve successful outcomes from their investments in Dell AI Factory, AI infrastructure, data platforms, and related technologies.

You will act as the bridge between customers and Dell Technologies, driving AI strategy alignment, operational excellence, solution adoption, value realization, and long-term customer success.