Specialist 3, Inside Product

Specialist 3, Inside Product 

At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email. 

What you’ll achieve: 

As a Specialist, you will own a defined product set, responding to customer inquiries with accurate configurations and clear guidance. You will collaborate with Inside Sales to qualify needs, prepare quotes, and ensure availability and delivery expectations. You will contribute to playbooks and knowledge articles that improve team efficiency and customer experience. 

Join us to do the best work of your career and make a profound social impact as a Specialist on our Inside Product Specialist team. 

You will: 

• Build configurations and quotes; validate pricing, promotions, and lead-times in CPQ. 
• Perform discovery to align features to use-cases; explain differences and upsell options. 
• Maintain CRM hygiene (notes, next steps); follow through on escalations to closure. 
• Create quick references and FAQs for common scenarios. 

Take the first step towards your dream career 

 Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• Implementation + integration skills - ability to configure, deploy, and integrate security tools into the customer environment.
• Strong problem-solving / architecture basics - can understand a use case, map the right solution, and explain the security flow clearly.
• Customer-facing communication - can translate technical features into business value and handle customer discussions confidently.
• Competitive knowledge: Rubrik, Cohesity, Veeam, Commvault, ExaGrid, HPE StoreOnce
• Backup/recovery basics: RPO/RTO, retention, backup windows, recovery workflows. 

Desirable Requirements 

• 3-6 years of experience in Bachelor’s degree in Business/Marketing/Engineering or related field. 
• Exposure to CRM and inventory/pricing systems. 

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. 

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us here.

 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.