IT Support Service Delivery (Intern)
DayOneJoin DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.
Objective
- To provide hands-on exposure to IT operations, infrastructure, and support services, while assisting the IT team in delivering efficient technology services to the organization.
Key Responsibilities
- Assist in day-to-day IT support and helpdesk operations.
- Set up and configure laptops/desktops for new joiners.
- Maintain asset inventory and update documentation.
- Support troubleshooting for hardware/software/network issues.
- Assist with Microsoft 365, Teams, and SharePoint administration.
- Participate in IT infrastructure upgrades or migration projects.
- Provide user training or create user guides where needed.
Key Driving Objectives
- IT Support End User Service Management for SEA and North Asia following the lead guidance
- Provide first-level ITSM support and assist with the IT Service Delivery Lead in the preparation of weekly management reports.
- Facilitate the rollout, adoption, and continuous improvement of Project Microsoft 365 (M365).
- Support Project Asset management, AI Self Service implementation and operations.
Learning Opportunities
- Exposure to a real-world enterprise IT environment.
- Hands-on experience with ticketing systems (e.g., ManageEngine).
- Basic knowledge of system administration (Windows, Active Directory).
- Understanding ITIL processes and incident/change management.
- Gain communication skills in a professional workplace.
Qualifications
- Currently pursuing a Diploma/Degree in IT, Computer Science, or related fields.
- Eagerness to learn, proactive attitude, and strong problem-solving skills.
- Good communication and teamwork skills.
DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.