Senior Instructional Designer (Learning Solutions Designer)

Location: This is a hybrid remote/in-office role based in Iselin, NJ or NYC

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Senior Instructional Designer will proactively own the customer learning experience for your assigned scope of Medidata Solutions. Independently establish and maintain strong, productive partnerships and enable interactions with colleagues, management, functional peer leads, subordinate supervisors, company SMEs, and other stakeholders.

Responsibilities:

• Proactively own the customer learning experience for your assigned scope of Medidata Solutions.

• Manage the on-time and quality correct delivery of your assigned scope of deliverables, including successful fulfillment of activities involved in the planning, design, development, implementation, delivery, maintenance, and continuous improvement of Medidata customer product training materials.

• Learn, and contribute to continuous improvement of, the Medidata Solutions and Global Education processes and technologies required to successfully fulfill your role.

• Proactively collaborate with colleagues, SMEs, and stakeholders to produce impactful learning results.

• On a continuous learning basis, integrate voice-of-the-customer (VOC) feedback into requirements and outcomes.

• Demonstrate clear and enabling communication to drive successful outcomes and foster a community of mutual support across teams and projects.

• Proactively develop and deliver real-time status reporting and presentations, including technical information, regarding scope of work, specific projects, or schedules.

• Develop and conduct workstreams, working teams, and work groups to enable the successful delivery of targeted outcomes using consensus agreement and continuous feedback leadership models.

• Provide direct supervision to contracted professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Product Knowledge.

• Learn and maintain the Medidata product knowledge as required to develop impactful education and training materials used by Medidata customers, partners, and employees. As required, author and produce course materials.

Qualifications:

• Independently establish and maintain strong, productive partnerships and enabling interactions with colleagues, management, functional peer leads, subordinate supervisors, company SMEs, and other stakeholders.

• Consistently practice and demonstrate professionalism and positivity in all interactions. Be a great advocate for the customer and a collective representative of Medidata Global Education. Gain the cooperation of others as needed to achieve targeted objectives.

• Ability to serve as a trusted advisor to manager, peers, and SCE unit/sub-units; contribute, as required, to maintain a productive, delightful culture of work, meet targets, innovate, and resolve issues.

• Advanced knowledge of learning theories and instructional design models (e.g., ADDIE), information mapping, persona, and learning path development.

• Proficient in Instructional Design, SCORM, Articulate Storyline, Confluence, Google Workspace (G Suite), PhotoShop, Camtasia.

• Learn and maintain the Medidata product knowledge as required to develop impactful education and training materials used by Medidata customers, partners, and employees. As required, author and produce course materials.

• Exceptional team/project manager, leader, and demonstrated experience as a role model for a team of Instructional Designers.

• Skills and expertise in technical lesson and curriculum planning, video learning and development, eLearning and ILT course content development.

• Excellent verbal and written communication & presentation skills.

• Ability to learn and understand software products and write structured course content in a consistent fashion, using content models and adhering to established governance models.

• Excellent partnership, peer-peer collaboration, and organizational/time management skills.

• Positive, responsive, and proactive leader comfortable managing change and innovating in support of targeted objectives.

• Self-motivated, able to assume responsibility and accountability for working autonomously in a professional manner.

• Ability to understand and communicate concepts quickly and accurately.

• Experience with International English, JIRA/Confluence agile practices, and L&D localization best practices.

• Experience working with Agile Software development teams.

• Must be able to work independently and effectively within tight deadlines in a fast-paced, software development environment.

• SaaS experience, and knowledge of Gauge platforms and Gainsight, is a plus.

• Bachelor's degree required; or equivalent years of experience.

• Minimum 5 years of experience in a global, technical Instructional Designer role with relevant curricula/courseware development experience.

• Leadership and expertise in agile content management practices and experience working on an agile software development team.

• Clinical content development experience preferred.

Note: This role is a hybrid, 3d/week onsite role, positioned out of either our New York or New Jersey office.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.

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