Customer Trust Manager

Customer Trust Manager
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as a Customer Trust Manager in Bangalore, Karnataka!

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes' collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 190,000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit www.3ds.com.The Customer Trust department has been recently created to build and maintain trust across the entire customer lifecycle, combining transparency, reliability, compliance, and responsive customer experience into a coherent, measurable program.As Customer Trust Manager, you will be part of our Customer Trust team within the global Research & Development organization, owning our global Customer Trust services and tools. You will use data analysis and business skills to develop new processes, demonstrate compliance, and drive continual improvement — coordinating closely with cross-functional and cross-brand teams across the company.

Role Description & Responsibilities:

•         Operate the new Gated Trust Center (provided by DRATA), including access-rights management for customers, documentation management, and continuous improvement based on customer and internal feedback; develop a monitoring approach and KPIs to assess service efficiency.

•         Operate the public Dassault Systèmes Trust Center, including: updating resources on security, quality, availability, privacy, and AI; developing new content by partnering with stakeholders on white papers and position papers; improving content presentation (page organization, adding videos); monitoring analytics; and managing and coordinating the public Trust Center community of section coordinators.

•         Analyze and understand the customer trust landscape, including:

◦        Cloud customer expectations

◦        Industry expectations and regulatory enablement

◦        Competitive landscape

•         Create, manage, and review detailed documentation, including processes and reports.

•         Develop, maintain, and improve internal Customer Trust processes and procedures.

•         Coordinate with cross-functional teams and provide training on Customer Trust processes and rules.

•         Represent R&D on customer trust topics with internal and external stakeholders.

How you'll work

•         Operate within a highly matrixed team spanning multiple brands.

•         Plan and manage operations review meetings.

•         Work as a quick problem-solver and critical thinker in a fast-paced technical environment.

•         Work independently and within a global, collaborative team structure to solve complex problems.

Qualifications:

•         Bachelor's or Master's degree.

•         5+ years of relevant experience in similar areas (security / quality teams).

•         Knowledge of industry regulations and compliance expectations for software providers.

•         Experience managing a Customer Trust Center, providing customers with direct access to information through whitepapers, certifications, and reports such as SOC 2 and cybersecurity test results.

•         Experience managing customer relationships, customer audits, and related assurance activities.

•         Experience with: Program and Project Management; Continuous Improvement / Process Improvement; Process Management; Change Management.

•         Excellent English language communication skills, verbal and written.

•         Proficient with Microsoft Office (PowerPoint, Word, Excel, Outlook, etc.).

•         Familiarity with information security management best practices and controls (e.g. ISO 27001, SOC 2, GDPR) — nice to have.

What is in it for you?

• Work for the one of the biggest software companies
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with various internal users of DASSAULT SYSTEMES and also stakeholders of various internal and partner projects