Design & Sales Expert, C&B - Remote

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

 

The Design & Sales Expert sells products by providing in-home consultations to customers using design tools and services to plan and design customer spaces. Through elevated designs and delivering on the Customer Experience, the Designer & Sales Expert will maximize company sales growth and profitability. Delivers an amazing experience for the customer through expertise, teamwork, passion for design, design tools and creative selling skills.

 

A Day in the Life of the Design & Sales Expert, C&B - Remote Role:

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in-home and virtually with customers. 

• Create elevated designs for customers using the preferred design tools to create  moodboards, 2D & 3D floor plans, product lists and customer presentations.

• Lead design consultations in-home or via email, phone and virtual

• Identify and contact potential customers, businesses, and/or industries which may yield new business.  Some leads will be provided by the Company.

• Provide personalized sales and service experiences to new and existing customers to build lasting relationships resulting in repeat business.

• Deliver projects in a timely manner and within determined timelines.

• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.

• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends.

• Deliver individual sales, KPI and service goals, productivity standards, and engage customers by demonstrating superior selling skills.

• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc). 

• Support and model excellent service by exhibiting a positive attitude and enthusiasm  ensuring all customers are provided gracious, quick, and efficient service.

• Support store training and educating on design services, to drive a clear understanding of design services and offerings.

What You'll Bring to the Table:

• Ability to work in different locations (work from home, on site at a customer’s home, and occasionally in store)
• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs.
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning.
• Ability to stay up to date on current design trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player

We'd Love it if you Have:

• 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/ customer service.
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

 

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.