Merchandise Handler Customer Service

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

 

The Merchandise Handler I executes various core distribution center activities to support the processing, movement, and fulfillment of products and customer orders. This role handles inbound/outbound shipments, order picking, packing, inventory movement, and storage while maintaining high standards of quality, safety, and efficiency.

 

A day in the life as a Merchandise Handler I...

• Daily Productivity & Operations: Perform all assigned tasks to achieve and maintain daily productivity and quality goals.

• Flexibility & Rotation: Rotate through different departments as necessary to meet business demands.

• Continuous Improvement: Participate in ongoing training regarding technology upgrades, new systems, and operational procedures.

• Housekeeping: Maintain a clean and safe work area by disposing of boxes, packing materials, and pallets, ensuring general facility cleanliness.

• Communication: Report issues, inventory errors, damage, or location system problems promptly to leadership.

Departmental Duties

Loading / Unloading:

• Load and unload trailers manually or using dollies.

• Build stable pallets and stage unloaded merchandise accurately.

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Packing:

• Assemble boxes, package merchandise, fill, label, and perform final quality checks on orders to ensure correct packaging standards.

• Execute brand-specific "gift packaging" services as required.

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Picking:

• Accurately pick customer orders using automated technologies (voice picking, robotic tools, conveyor systems).

• Spend extended periods walking and moving across large facility areas to locate products.

Shipping & Receiving:

• Verify received and outbound merchandise against manifests/tickets; tally shipments and record overages, shortages, or damages.

• Confirm inventory using RF scanners, print put away/picking/shipping labels and liaise with the shipping/receiving office.

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Stocking & Replenishment:

• Sort, unwrap, unpack, identify, label, and palletize products.

• Replenish merchandise into designated pick locations using handheld RF equipment.

What you'll bring to the table...

• Communication & Collaboration: Effective communication skills with the ability to work productively in a team environment.

• Detail-Oriented: High level of accuracy and attention to detail when handling, picking, packing, or verifying inventory.

• Safety & Compliance: Maintain strong awareness of loss prevention, security, and safety standards per Company Code of Conduct and policy manuals.

• System Aptitude: Understanding of operational resources, technology, and training materials.

• Language Proficiency: Basic English language proficiency.

Physical and Visual Activities...

• Visual Acuity: Constant near and far vision required.

• Movement: Daily standing, walking, bending, reaching, kneeling, crouching, twisting, pushing/pulling, and remaining stationary/standing for long periods.

• Lifting Capacity: Ability to regularly move/lift up to 65 lbs. to a height of 3–4 feet (heavier items moved with team assistance). Ability to move furniture/large items up to 300 lbs. using appropriate equipment.

• Equipment & Technology Use: Ability to operate computers, RF scanners, POS/office tools.

Work Environment

• Exposure to varying temperatures (hot/cold changes), concrete floors, dust, odors, and potential mechanical, electrical, or chemical hazards standard to a distribution setting.

*In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position's requirements.

NOTE: Aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

We'd love to hear from you if you have...

• No experience required
• High School Diploma or GED equivalent preferred

 

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.