Director, Software Engineering - Order Management

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

 

We are looking for a visionary and results-oriented Director, Software Engineering, with 12-15+ years of extensive experience, including senior leadership roles. This individual will lead the Order Management engineering organization, setting the technical and operational strategy for multiple product lines or a large department. You will be responsible for driving innovation, building high-performing teams, and ensuring the delivery of world-class software solutions that meet critical business objectives and market demands.

 

• This position is fully remote

• This role is an People Leader position 

A day in the life as a Director, Software Engineering...

• Drive the modernization of the Enterprise Order Management platform in partnership with the architecture leadership, ensuring high availability, sub-second latency for inventory calls, and fault-tolerant order routing during peak peak-retail traffic (e.g., Black Friday/Cyber Monday)

• Oversee the end-to-end engineering of Distributed Order Management (DOM) capabilities, including complex fulfillment logic, split-shipment optimization, and pre-sourcing strategies

• Provide strategic leadership and direction for a large software engineering department, encompassing multiple teams and managers

• Develop and execute the long-term technical vision, strategy, and roadmap for your areas of responsibility in alignment with overall company strategy, leveraging your comprehensive understanding of systems, tools, and applications in your area.

• Drive engineering excellence, innovation, and operational efficiency across the department as well as champion agile practices

• Lead, mentor, and grow a team of engineering managers and senior technical leaders, fostering a culture of accountability and continuous improvement

• Oversee the end-to-end delivery of major software programs and product initiatives, ensuring quality, scalability, and timeliness

• Collaborate closely with executive leadership, product management, and business partners (Digital/eComm, Retail Stores, and Supply Chain Logistics) to define product strategy and ensure engineering efforts support business goals

• Manage resource allocation and long-range capacity planning and ensure fiscal responsibility within your organization

• Champion the adoption of cutting-edge technologies, modern architectural patterns, and agile best practices

• Establish and maintain high standards for software quality, system reliability, and security

• Manage and optimize strategic relationships with core enterprise software vendors (Blue Yonder) and system integrators

What you'll bring to the table...

• Deep domain expertise in Omni-Channel fulfillment workflows, including Buy Online Pick Up In Store (BOPIS), Ship from Store (SFS), curbside pickup, and reverse logistics/returns processing.

• Strong technical comprehension of real-time inventory segmentation, ATP (Available-to-Promise) logic, and event-driven architectures utilizing message brokers (e.g., Kafka, RabbitMQ)

• Proven ability to lead and scale large, distributed engineering organizations

• Deep understanding of modern software development methodologies, cloud-native architectures, and emerging technologies

• Excellent communication, negotiation, and influencing skills, with the ability to engage effectively at all levels, including executive leadership

• Demonstrated experience in managing budgets, resource planning, and vendor relationships

• Expertise in driving innovation and managing complex technical projects from conception to delivery in an agile environment

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making

• Experience in talent management, including recruiting, developing, and retaining senior engineering leaders

• Strong understanding of financial implications in decision-making, ensuring responsible use of company resources

We'd love to hear from you if you have...

• 12+ years of progressive experience in software engineering, with at least 5+ years in senior leadership roles (e.g., Senior Manager, Director) managing large teams and complex projects

• Extensive experience working with, implementing, or modernizing enterprise-grade Order Management Systems (OMS) such as IBM Sterling OMS, Blue Yonder (BY) Order Management, Manhattan Active Omni, or Salesforce Order Management

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (MBA or advanced technical degree is a plus)

• Demonstrable experience in setting and executing technical strategy for a significant engineering function

• Extensive experience with agile/lean development practices and scaling them across multiple teams

 

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.