B2B Financial Operations Manager

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

 

The B2B Financial Operations Manager will be responsible for overseeing financial operations and functions specifically tailored to the B2B business segment. This role ensures accuracy in sales and corporate reporting (does not include FP&A) and B2B Accounts Receivable lifecycle, fosters corporate financial partnerships, and provides exceptional service to our B2B customers and business partners including leaders across B2B, Customer Care and Treasury teams. Additionally, this role will provide direct oversight to a growing team of future associates (1–2 direct reports), managing their daily workflows and professional development.

This role requires a highly organized professional who can navigate multiple systems, communicate effectively across teams, and execute tasks with a proactive, research-driven mindset.

 

• This is an on-site position (Monday through Thursday) based out of our Northbrook, Il offices with the flexibility to work remotely on Fridays.

• This role is an Individual Contributor position with future leadership responsibilities

A day in the life as a B2B Financial Operations Manager...

Responsible for consolidating and managing workflows spanning 5 functional departments:

Customer Care

• Oversee and manage the end-to-end B2B billing cycle driving accountability for collecting and applying payments for all orders with payment terms
• Manage and review all payment and refund processing (credit card, wire, and check transactions) while ensuring the team successfully reconciles accounts with Finance and Treasury
• Serve as the ultimate owner of overdue reporting and weekly distribution.  Lead bi-weekly status meetings with multiple cross-functional department heads
• Supervise the management of the Business Sales Payments inbox - ensure timely customer responses, collect and distribute remittances, and process refunds
• Direct the monitoring for fraud, oversee the distribution of weekly overdue reports, and maintain oversight of billing database integrity

Revenue Accounting

• B2B Ops Support: Act as the primary point of contact and escalation point for B2B payment troubleshooting and resolution
• Oversee the review and audit of B2B sales transactions for accuracy and completeness as needed
• Ensure all sales are recorded in the correct period and reconciled with supporting documentation
• Manage the process of matching incoming Wires/ACH to sales posts and journalize manual cash tenders
• Recommend and record bad debt entries and facilitate tender swaps

Corporate Accounting

• Act as Financial liaison for B2B operations.  Serve as a strategic partner for financial maintenance of key B2B partnerships
• Collaborate with Supply Chain and Inventory Accounting on B2B inventory management.
• Oversee the monitoring of bank activity for B2B deposits and ensure accurate reconciliation against internal records
• Manage the preparation and posting of adhoc journal entries related to specialized B2B transactions
• Support the AP team and T&E specialist with corporate card transaction processing, clearing, inquiries
• Guide the team in assisting with B2B Ops with invoice coding/research/resolution as needed

Treasury

• Oversee the tracking of DNBi analytics for B2B customers; supervise the review of credit applications
• Manage and direct collections of outstanding/overdue payments from prepaid and termed vendors
• Work with the Treasury department to oversee, maintain and approve credit limits

B2B Operations

• Partner and collaborate with the B2B Sales and Fulfillment teams to streamline the order-to-cash process
• Identify and implement process improvements to enhance operational efficiency and financial controls
• Oversee the maintenance of the B2B customer database and ensure overall data integrity across financial systems
• Manage support special B2B projects and deliver financial reporting/analysis as needed by leadership

Future Team Leadership & Associate Management

• Directly supervise, mentor, and develop a team of 1–2 financial operations associates
• Delegate tasks, oversee daily workflows, and conduct regular performance reviews to ensure team alignment with departmental goals
• Train team members on internal systems, financial controls, and B2B operational procedures

What you'll bring to the table...

• Positive, results-oriented leadership that proactively partners with all business areas and all levels within the organization.
• Ability to audit high volumes of sales data and perform complex account reconciliations
• Must be a strong communicator and influencer; communicate freely and easily internally and externally verbally and in writing
• Ability to work effectively within time constraints and deadlines, demonstrating initiative along with a sense of urgency
• Strong problem-solving skills with a focus on streamlining workflows between sales, operations, and finance.  Attention to detail paired with big-picture thinking 
• Effective and efficient in data mining or knowledge discovery - a process of gathering, testing and analyzing data from different perspectives and summarizing the results
• Proficiency in financial systems and BI tools including Microsoft Suite, Hyperion, Peoplesoft General Ledger, AS400, Salesforce/PredictSpring, along with Google Workspace preferred

We'd love to hear from you if you have…

• 7 +years previous work experience, in Accounting or FPA
• Bachelor’s degree in Accounting or Finance; CPA or masters in related field preferred
• Strong understanding of GAAP/IFRS 
• Previous B2B operations experience a preferred
• Previous experience with Accounts Receivable management preferred
• Previous experience in project management and cross functional collaboration

 

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.